3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Collaborate with Innovative 3Mers Around the World

As a USAC Billing Senior Analyst, you will play a key role in the billing processes for 3M customers in the United States & Canada. In this role you will be able to manage, escalate, and resolve errors on customer invoices to ensure they are posted to the customers’ accounts correctly and on time.

The Impact you will make in this role:

Duties include but are not limited to:

• Creating, maintaining, and updating various daily reports using Microsoft Excel. Ensuring data accuracy and providing insights based on the data.

• Leading and follow up of billing projects to ensure the continuity and competition of operations.

• Identifying and correcting errors and inaccuracies that impact billing or revenue recognition and escalate to appropriate stakeholders.

• Communicating clearly, effectively and appropriately within the team, across organizations and externally with the ability to tailor language, message and content to the target audience.

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start) AND two (2) years of experience engaging and servicing customers, in a Billing, Issue Resolution, Finance, Customer Support/Service role in a private, public or government environment

• English level: B2+ or higher (English level is very important for this role)

Additional qualifications that could help you succeed even further in this role include:

• Advance English level C2 is highly desired.

• Intermediate to advanced Excel skills including familiarity with conditional formulas, vlookup and pivot tables.

• Ability to work independently while managing activities and projects with strong accountability and time management skills.

• Experience with Power BI, Access, and Automation tools.

• Ability to complete detailed repetitive tasks in a timely manner and to keep track of ongoing pending requests.

• Ability to communicate in writing and verbally using local languages.

• Experience in ERP and CRM systems (SAP and Salesforce)

• Experienced with cross-functional project leadership preferred

• Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers

• Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems

• Ability to follow through with commitments and show concern for the needs of others

• Clear and conceptual thinking ability; excellent judgment and discretion

• Prefers to stay busy with a full workload and enjoys meeting challenges

• Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Chat with Max

For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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