3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.
Job Description:
Responsibilities:
•Acts as the primary liaison between 3M and customers, overseeing the entire order process from entry to delivery.
•Handles order entry, status updates, product inquiries, complaints, pricing, shipping, and inventory issues.
•Communicates clearly and professionally with both external customers and internal 3M personnel via telephone, chat, and written correspondence.
•Manages worklists, raises internal tickets for order management issues, and systematically solves problems related to material information records and master data.
•Educates customers on processes, manages price change activities, and handles complex inquiries and complaints with adaptive techniques.
•Enhances customer satisfaction by identifying and resolving problem patterns.
•Provide additional proactive support, as required, for agreed Premium and Strategic Key Accounts.
Requirements:
•Bachelor's degree, or High school diploma/GED with six years of CS or sales experience.
•Minimum two years in customer service or sales.
Additional qualifications that could help you succeed even further in this role include:
•Experience working in ERP and CRM systems
•Continuous improvement and continuous learning mindset; ability to learn new information quickly
•Attention to detail for handling orders, documentation, and product information
•Collaboration skills to work effectively with cross-functional and internal teams
•Ability to independently solve problems and identify solutions; self-motivated
•Clear and conceptual thinking ability; excellent judgment and discretion
•Excellent organizational skills
•Ability to de‑escalate and resolve conflicts effectively
•Proactive in resolving issues before they become problems
•Proven and reliable follow‑through with commitments and resolutions
•Customer‑focused, positive, and solution‑oriented; shows empathy and concern for the needs of others and can adjust tone and structure of communications accordingly
•Active listening to understand customer needs and identify appropriate solutions
•Excellent oral and written communication in English (C1 or higher preferred)
•Ability to handle work-related stress, manage multiple priorities simultaneously, and meet deadlines
Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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