Your role and responsibilities

The Salesforce Business Analyst is an entry-level IS professional beginning a career in Salesforce solutions and business analysis. This role focuses on foundational technical learning, supporting the implementation and configuration of Salesforce solutions under the guidance of senior analysts and solution architects. The successful candidate will develop core Salesforce competencies, pursue required certifications, and contribute to project delivery while building expertise in sales and service cloud platforms.

The work model for the role is: #Li-Hybrid

This role is contributing to the Global ABB Salesforce Practice for the Marketing and Sales area in globally. Main stakeholders are Sales, Marketing, IS.

You will be mainly accountable for:

• Providing business analysis, supplying technical and business process / data expertise, and supporting decisions for new or changed IS solutions/services within scope.

• Collecting and translating requirements for projects and changes into specifications for internal and external delivery parties.

• Applying related business processes knowledge to shape and align IS solution/services to build and deliver activities.

• Conducting advanced modelling activities for significant change programs.

Qualifications for the role

• Up to 3 years of IS or business analysis experience

• Fundamental Salesforce platform knowledge (Sales Cloud, Service Cloud basics)

• Understanding of Salesforce configuration concepts (objects, fields, page layouts)

• Basic workflow and process automation concepts

• SQL basics and data management fundamentals

• General API and integration concepts

• Proficiency in Microsoft Office Suite and project management tools

• Basic CRM concepts and business processes

• Ability to learn and adapt to new technologies quickly