Field Service Specialist, RA

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

This position reports to

Paint Field Service Manager

Your role and responsibilities

Mission
Perform individually and/or field technicians with planning, monitoring, documentation, technical support, and other activities during on-site repair of paint system applications (including Robot system) and related companies, and robots installed in various domestic customer sites.
Organizational belonging & major relations
 Belongs to the field service function in Service Digital & Operations Delivery Platform, RARO
 Collaboration with service sales, AutoOEM front end sales and TEC, global Service Digital & Operations Delivery Platform.
Role
1. Service Activities
- Diagnoses technical problems, determines corrective actions, and repairs products and/or systems via remote or on-site service.
2. Planning
- Ensures timely and cost-effective planning of on-site technicians in accordance with contractual agreements or single service requests. Prepares all material needed for on-site activities and ensures its arrival to site per the approved schedule.
3. Customer Communication
- Appropriate communication and handling of claims with the customer.
4. Monitoring
- Ensures site activities meet contractual requirements. Monitors assistance services to ensure appropriate quality levels.
5. Technical Assistance
- Assists field technicians during site activities for all necessary actions needed to perform the job.
- Assists the internal sales functions on technical issues of robots and systems.
6. Sales support
- Propose maintenance, repairment, replacement and spare parts to customer according to customer usage of our product
- Make the quotation based on our proposal related to service activity to customer.
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7. Laboratory Testing
- Coordinates laboratory testing and notifies field technicians if production tests have shown resolution of technical issues.
8. Repair Activity
- Executes repair activities on products in and out of warranty.
9. Training
- Ensures training activity for customers regarding product use, applicable maintenance aspects, and security.
10. Safety
- Prepares service plan according to customer’s unique work environment. Informs field technicians on scope of supply, schedule and agreements with customer and on safety documentation and safety coordination with the customer and contractors.
11. Productivity
- Considers various methods in which to improve the productivity for his own task and that of the entire FS team.
12. Quality
- Identifies opportunities for quality improvement of robotics products and systems, and feeds back to appropriate internal and external stakeholders to ensure improvements as a team.
13. Documentation
- Prepares necessary documentation in accordance with ABB safety procedures and legal requirements. Ensures customer review and validation of documentation to appropriately identify necessary activities
14. Maintenance contracts
- Propose maintenance contracts to customers according to the sales strategy within the LPG.

Qualifications for the role

•  5 years or more work experience in product service function preferred.
•  Experience in B to B services and support preferred.
•  Experience in customer account management preferred.
•  Work experience in an English speaking environment preferred.
•  Education; University degree, Mechanical or Electrical Engineering
•  Basic mechanical and electrical knowledge.
•  Business level Japanese language.

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe.