Business Support Analyst

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Project Operations Manager

Your role and responsibilities

Are you ready to make an impact? As an Information Systems Specialist, you’ll play a pivotal role in shaping our organization’s future. Here’s what awaits you: Visionary Support: Align with our vision and strategic direction. Your expertise will drive our success. Daily Impact: Define, manage, and monitor processes for Information Systems (IS) services. Every day, you’ll elevate our capabilities. Knowledge Catalyst: Be the definitive source of process wisdom. Your insights will enhance organizational effectiveness. Ready to be part of something bigger? Apply now and let’s transform possibilities into realities! The work model for the role is: #LI-Onsite You will be mainly accountable for: • Provide technical support to end users by identifying and management resolution of system data maintenance and troubleshooting hardware and network related issues. • Systems Level 1 ops support • Preparing and maintaining process documentation for the system services and advising on the correct and effective use of the services. • Applying and executing the relevant measurement and reporting management practice to enable planning, controlling, reviewing, and auditing services to meet agreed Key Performance Indicator targets. • Providing consultation, advice, and supporting the installation of IS services, or the change of existing IS services.

Qualifications for the role

• Bachelor’s degree in Information Technology, Computer Science, or related field
• Blue Yonder Suite (WMS, TMS, OMS, LMS) Experience or 2+ Years of DC Operational Experience
• Strong communication and interpersonal skills
• Ability to work independently and as a team
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB Installation Products Division (formerly Thomas&Betts), helps manage the connection, protection and distribution of electrical power from source to socket. The Division’s products are engineered to provide ease of installation and perform in demanding and harsh conditions, helping to ensure safety and continuous operation for utilities, businesses and people around the world. The Commercial Essentials product segment includes electrical junction boxes, commercial fittings, strut and cable tray metal framing systems for commercial and residential construction. The Premier Industrial product segment includes multiple product lines, such as Ty-Rap® cable ties, T&B Liquidtight Systems® protection products, PVC coated and nylon conduit systems, power connection and grounding systems, and cable protection systems of conduits and fittings for harsh and industrial applications. The Division also manufactures solutions for medium-voltage applications used in the utility market under its marquee brands including Elastimold™ reclosers and switchgear, capacitor switches, current limiting fuses, Homac™ distribution connectors, Hi-Tech Valiant™ full-range current limiting fuse for fire mitigation, faulted current indicators and distribution connectors, cable accessories and apparatus with products for overhead and underground distribution. Manufacturing includes made-to-stock and custom-made solutions. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_ screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_ formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. myBenefitsABB.com