SENIOR SERVICE ENGINEER

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Service Delivery Manager

Your role and responsibilities

In this role you will have the opportunity to plan and execute various Service activities carried out both off and on site. The work model for the role is: onsite This role is contributing to the process automation in Egypt. You will be mainly accountable for: Driving and monitoring Service execution with respect to the agreed terms of schedule, quality, cost, margin, and customer satisfaction. Allocating, drives and monitoring work to projects based on order content, delivery time, competencies and workload. Effectively utilizes available resources through proper planning and scheduling to meet delivery targets (e.g. OTD, response time, ordered service offerings, update of installed based data). Ensures work assignments are accurately classified as warrantee or non-warrantee status. Ensures that materials and components to feed Service delivery are provided optimizing cost, stock and timing. Collaborates within local service units and with other Service teams to promote One ABB approach towards customers. Builds sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales. Drives consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)). Driving continuous service productivity improvement activities in the assigned Service team in collaboration with the Operational Excellence team. Utilizing efficient tools (Pulsar and Sales Force) to streamline Service processes and applications to support the customer. Ensures the transfer of Service findings to the product/system local units for improvement of their offerings. Ensures compliance with Group health, safety and environmental directives, and ensures instructions and regulations are implemented well within the team (including subcontractors), while monitoring and reporting progress and results. Assesses risks and safety hazards and implements actions to ensure people and equipment safety. Ensures that the area of responsibility is properly organized, resourced and supervised. Ensures all Field Service team members are certified in line with global certification and local regulations. Reviews competence levels to ensure each Service Engineer (including subcontractors) is appropriately qualified to handle jobs assigned to them.

Qualifications for the role

• A bachelor’s degree in electrical engineering or Automation & Control
• 8 to 10 years’ experience in a related field
• Strong leadership skills
• Fluency in both spoken & written English & Arabic language is required.
• Flexibility to travel all over Egypt and across the region of Africa
• Good communication skills with clients and management

Benefits

More about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory