Customer Quality Manager

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Quality Manager

Your role and responsibilities

As Customer Quality Manager, you will have the opportunity to ensure local unit has the necessary capabilities to effectively control products and systems. Each day, you will ensure compliance with internal, customer, and industry requirements within a cost-effective and safe working environment. You will also showcase your expertise by developing and implementing standards and test methods to ensure only compliant products, software, and services are released to the customer. This role will focus on deploying and supporting a Quality Culture within local ABB, by assuring and controlling Quality with systems, tools, and teams to exceed customer expectations while ensuring sustainable operations. Supports and maintains the Quality Management System of the local unit. This role will need to be able to work onsite (#LI-Onsite) in our Senatobia, MS location. You will be mainly accountable for: - Representing the Voice of the Customer and managing a team of Engineers and Technicians that are responsible to address the customer quality issues, perform root cause analysis and lead the implementation of the corrective actions to solve the customer quality issues in a timely manner. - Leading the design, planning, and execution of tests, controls, verifications, and validations that are directly related to products, systems, or software production and/or delivery processes. - Coordinating a proper interface between quality control needs and activities for supplier quality, production quality, testing and validation, and engineering, as applicable. - Executing and assisting in specific quality control-related training, promoting a passion for quality and integrity in all actions, with a focus on result orientation; and ensuring organization has necessary hardware and software capabilities to ensure products and systems meet specified requirements and customer expectations. - Ensuring deployment of metrics and tools related to quality control in incoming items, production, factory, or software test labs, and final inspection quality, as applicable. Our team dynamics: You will join a customer-focused and technical team, where you will lead a team of around 8 individuals.

Qualifications for the role

• Bachelor’s degree is required, preferably in Electrical / Electronic / Mechanical Engineering
• Master’s degree in business or Engineering fields preferred.
• Experience to troubleshoot technical issues on our products and use testing equipment
• Previous experience in quality department or equivalent preferred.
• Green belt (lean six sigma) certification preferred.
• Previous experience in Electrical product manufacturing units or laboratory preferred.
• Ability to perform UL and other functional tests on MCCB and ACB family product.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. myBenefitsABB.com