Senior Service Engineer

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

This position reports to

Field Service Manager

Your role and responsibilities

Provide knowledge of and conduct work activities in compliance with the ABB HSE (Health, Safety and Environment), ABB Way, and Safety Manual & Safety policy at all times. Be responsible for hands-on execution of projects including start-up, commissioning, troubleshooting, modifications, engineering, design, and repair of Power Delivery equipment in respective area; Power Delivery includes transformers, switchgear, OCBs, Circuit Breakers, busways, (UPS) Uninterruptable Power Source, (ATS) Automatic Transfer Scheme, (PLCs) Programmable Logic Controllers, Relays, Power Management Controls systems and other Power related equipment & controls. Lead outages with other field engineers, technicians, and contractors including project management, lead site engineer or site project manager. Perform administrative functions such as writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet, and expense sheets on a complete timely, and thorough basis. Plan, prepare, and/or instruct both internal and external training programs as required, to impart and perpetuate field engineering and/or product knowledge in area of specialization. Maintain knowledge of the report system to the extent required for timely and accurate input of field information necessary. Exercise good judgment in controlling costs and expenditures of company funds to protect the company's capital investments by properly safeguarding and maintaining that equipment for which responsible. Strive to achieve the highest level of customer satisfaction in all transactions and relationships with customers. Work directly with customers and ABB sales / service team to identify new service opportunities, develop proposals, and execute work scope. Develop knowledge of ABB Industrial Solutions, terms & conditions, and those of our customers & sub-contractors to minimize risk and ensure compliance & integrity.

Qualifications for the role

• Bachelor's Degree in Electrical Engineering (or similar) with minimum of 5 years of field engineering experience OR High School Diploma / GED with a minimum of 10 additional years of related technical / engineering / field experience.
• Demonstrated & ability to build strong interpersonal and customer service skills.
• Demonstrated ability to work effectively with minimum supervision, with strong business acumen.
• Preferred technical skills in testing of power distribution and delivery to include Low Voltage and Medium Voltage Breakers, Switchgear, Relays and Transformers. Experience in the repair and refurbishment of (LV) Low Voltage and (MV) Medium Voltage circuit breakers (OEM equipment such as Siemens, GE, ABB, SquareD, Multilin relays, and Switzer Relays).
• Technical skills in testing, commissioning, startup and troubleshooting of medium voltage synchronous machines (including excitation systems), controls systems and Programmable Logic controllers a plus.
• Computer skills including Microsoft Outlook, Excel, and Word.
• Ability and willingness to travel approximately 70% as required.
• Ability and willingness to possess and maintain a valid passport and driver's license.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

Electrifying the world in a safe, smart and sustainable way, ABB Electrification is a global technology leader in electrical distribution and management from source to socket. As the world’s demand for electricity grows, our 50,000+ employees across 100 countries collaborate with customers and partners to transform how people connect, live and work. We develop innovative products, solutions and digital technologies that enable energy efficiency and a low carbon society across all sectors. By applying global scale with local expertise, we shape and support global trends, deliver excellence for customers and power a sustainable future for society. go.abb/electrification We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.