IS Operations Manager for the Applications and Development Community

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

Your role and responsibilities

In this role, you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day, you will coordinate with and supervise internal and/or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your expertise by ensuring continuous improvement and compliance. The work model for the role is: #LI-hybrid This role is contributing to the IS Domain Technology and Innovation ALM Service in Global Business Services. Main stakeholders are Development and R&D teams from ABB. You will be mainly accountable for: • Fulfilling the service requests in the agreed Service Level Agreements (SLAs) and collaborating with IS Service Owner to define the domain service catalog. • Reviewing SLAs and corresponding service monitoring and controlling metrics to identify rightsizing opportunities. • Dedicating resources to monitor problem volumes, Root Cause Analysis (RCA) quality, solution timelines, and following up on potential improvement opportunities. • Supporting major incident and critical situation resolution by finding the root cause of incidents (through known errors and root cause analysis), defining workarounds, and following up on fixing root causes (by planning problem resolution and change implementation). Our team dynamics You will join a dynamic, high performing team, where you will be able to thrive.

Qualifications for the role

• You are immersed in Azure DevOps, GitHub, Azure, GCP, AWS clouds and relevant technologies and the software development market
• You have 5 years of experience in project or product management or relevant role
• Possess an enhanced knowledge of Project Management, Community Management, Agile Project Delivery
• You are passionate about innovative thinking, leadership and team work
• Master Degree in Business or Information Technology
• You are at ease communicating in English
• You hold current work permit valid in Poland/India or Mexico

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory