Service Coordinator

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Service Manager

Your role and responsibilities

As a Service Coordinator, you play a crucial role in executing service projects and associated activities at the Quebec plant's call center within ABB's Measurement and Analysis division. You coordinate and schedule resources, spare parts, and logistics required for on-site service work, ensuring a smooth process from quotation to billing and final payment. You will be the main point of contact for the client during the execution of service work, optimizing customer satisfaction by fulfilling all obligations and requirements while adhering to health, safety, and environmental measures. • Plan service calls at ABB customer sites. • Maintain service documentation and databases (training documents, SharePoint, Microsoft Teams, SAP). • Administer SharePoint/Teams sites and groups. • Provide administrative support for purchase orders, service contracts, repairs (RMA), billing, timesheet management, and monthly reports. • Build lasting relationships with customers to ensure local growth, customer satisfaction, and retention; use feedback to drive process and practice development. • Manage all required reports and documents, and ensure timely recording of necessary data in the system.

Qualifications for the role

• 5-10 years of experience in after-sales service as an administrative assistant or service coordinator in high-tech industries.
• Ability to manage multiple tasks simultaneously and possess excellent planning skills.
• Strong interpersonal skills and a customer-oriented approach.
• Excellent communication skills in both English and French, both spoken and written. French is required. English is also required to communicate with customers outside Quebec on a regular basis.
• Advanced knowledge of computer tools such as Microsoft Office Suite and SAP.
• Demonstrate autonomy, professionalism, and initiative.

Benefits

More about us

ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the 8th year in a row, ABB Canada has been recognized as one of Canada’s top employers by Forbes Magazine. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, Canada’s Greenest Employers and in 2021 Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and support-ed. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage appli-cants to self-identify in the application process. ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.