Service Sales Support Specialist (m/f/d) 80-100%

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This position reports to

Service Manager Pulp & Paper

Your role and responsibilities

Do you have a service-oriented attitude and do you enjoy helping people solve a variety of issues? Then we are looking for you. As a Technical support and tendering engineer, you will work on quotations for service issues for Pulp & Paper installations. In this role, you will have the opportunity to collaborate in conjunction with the Pulp & Paper Service and Sales organization and customers throughout the proposal process by preparing technical descriptions of the applied products and technology. Each day, you will support securing and developing commercial service activities, prepare final documentation, and serve as a key technical resource in the assigned area. You will also showcase your expertise by maintaining of service agreements, performing lost proposal analysis, and recommending future actions. This role is contributing to the Process Automation Division Process Industry (PAPI) Product Group P&P in Mannheim. Main stakeholders are the Pulp & Paper customers in Germany You will be mainly accountable for: • Support securing and developing commercial service activities with strong focus on analyzing and maintaining of service contracts, sale of services • Spare Parts Handling and order Handling at the various factories • Supporting the P&P Service Team Leader by operational tasks • Supporting the local Service organization and customers in determining the most technically appropriate and cost-effective solutions and in the preparation of demanding offers. • Preparing / supporting in the preparation of technical/commercial offers based on customer specification requirements, local business/feeder factory indications, and Sales organization directives. • Provide your sales colleagues with the correct technical information and support customer contact where necessary. You will join a experienced and motivated team, where you will be able to thrive.

Qualifications for the role

• You are highly skilled in working with SAP, Business Online, and Salesforce, and you enjoy engaging with the paper industry market.
• You have several years of experience in technical commercial engineering or process automation, demonstrating your established skills in these fields.
• You are passionate about delivering exceptional service and are captivated by the opportunity to help others. Your innovative approach to service sets you apart.
• You hold a degree, a demonstrated track record, or extensive knowledge in electrical engineering or process automation, such as a technician qualification or a similar degree in these areas.
• You are at ease communicating in German and have good English language skills.
• You are open to occasional travel to conduct customer visits, ensuring strong relationships and high levels of service.

What's in it for you?

• Help customers in driving efficiency and sustainability, making a strong impact
• When in office - enjoy our modern and cozy office environment
• Get motivated by continuous improvement in what we do and how we do it, bring your know-how.

Benefits

More about us

The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory ABB is able to offer you an interesting role within a highly motivated team, together with open communication structures. On the basis of a personal, practice-oriented induction programme, you will be given the opportunity to acquire the confidence needed to work independently and self-reliantly within your assigned area. Even after the joining phase, ABB offers a wide range of individual career development opportunities and supports you in realising your career goals with targeted training measures. At ABB you will find an attractive working environment in all phases of life - including mobility services such as bicycle leasing, policies for sabbaticals and home office, the ABB children's vacation camp and taking care of family members. Interested in joining our team? We are looking forward to receiving your complete application through our online tool. In the case of equal suitability, people with severe disabilities and their equals are given preference. ABB AG Your contact is: ABB PersonalDirekt +49 (0) 621 381 3500 ABB Data Privacy Statement: https://new.abb.com/privacy-notice/candidate