Customer Support Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Senior Manager Customer Experience LCS

Your role and responsibilities

In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experience The work model for the role is hybrid/ work from home. This role is contributing to the Process Automation Energy Industries and Process Industries divisions. You will be mainly accountable for: • Displaying clear understanding of sense of urgency and care in your own area of responsibility and knowing how to communicate that to customers. • Identifying opportunities (while supporting customers) to address any additional concerns and reporting those opportunities to the account team through local business processes. • Recognizing technical problems and analyzing them through communication with customers and remote connections to assets for a limited range of services and products. • Taking actions to identify new Service business opportunities for ABB, in close cooperation with customer and other ABB teams.

Qualifications for the role

• Bachelor's degree in chemical, computer, or electrical engineering, or other related technical/engineering discipline and 4 years of work experienced required, OR Associate's degree with 6 years of work experience, OR HS Diploma and 8 years of work experience.
• Experience with Computer Server/Client, Networking setup and domains, Virtual Machine use, MS Windows Client and Server Operating Systems, Office365, Outlook, SharePoint, Azure cloud and internet browsers
• Experience with Infi90, Symphony, Symphony Plus, ABB 800xA, AC800M (Control Builder); with a high level of proficiency (Expert Level) within one of the aforementioned products.
• Basic Industry knowledge of Power Generation & Transmission, Pulp & Paper, Metals & Mining, Oil & Gas, and Utilities & Water
• Familiarity with Business ERP (SAP preferred) and Service CRM (salesforce dot com preferred)
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. myBenefitsABB.com