Field Service Engineer

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This position reports to

Service Operation Manager

Your role and responsibilities

You will be working as Field Service Engineer and will be responsible for executing service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Delivering quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB You will be working as Field Service Engineer and reporting to Service Team Leader and will be part of Motion Business for Service division, based in Bangalore, India. Work model: on site #LI-onsite You will be mainly accountable for: Contributing to customer satisfaction by executing service work according to customer order and expectation Clear understanding of sense of urgency and care in the direct area of responsibility Performing entry level field service tasks, identifying technical problems and makes analysis through remote or on-site activity in service categories and products for which they are certified to perform Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities Preparing all documents and customer reports to be signed by the customer representative and utilize all relevant tools Troubleshooting simple equipment failure and makes recommendations to avoid repeating the problem in the future Proactively executing work on a first-time right approach with customers, and ensures the job is done on time and on quality

Qualifications for the role

• Degree in B-Tech Electrical or B-Tech Electronics
• Minimum 2 to 8 years experience Low/Medium Voltage Drives, VFD drives , LCI
• Experience with Installation & Commissioning of VFD drives ,Field Service
• Travelling Mandatory
• Knowledge on technical Support for field service activity
• Ability to work under pressure and facing customer in critical hours

More about us

ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning