Service Sales Specialist

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This position reports to

Sales Manager

Your role and responsibilities

In this role, you will have the opportunity to drive service sales processes, generate service sales opportunities and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) penetration and selling the entire Service product portfolio. You will also showcase your expertise by building long-term customer relationships and ensuring immediate response to specific customer needs and issues. You will be mainly accountable for: Service sales delivery • In collaboration with the Service Sales Manager and/or Service Manager implements Service sales strategy. • Penetrates IB, promotes various upgrade, retrofit and value add solutions to the benefit of the customer and ABB. • Understands the channel strategy and the establishment of related prices and prepares sales plans, reviews them, and proposes recovery plan(s) when needed. • Regularly updates installed base in ServIS (the approved Service database) with the changes made at site. Volume and profit • Utilizes IB database to understand the existing installed base (IB) and identifies and develops sales opportunities for Service products and solutions to penetrate the existing IB/new IBs in the market. • Focuses on the entire Service portfolio to secure profit for assigned Business/Product Groups. New opportunities • Generates Service sales leads and develops new market opportunities by utilizing market trend information, identifying, and exploring potential new service portfolios. • Takes a One ABB approach to leverage other colleagues’ portfolios. Customer approach • Establishes long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM). • Registers customer feedback and ensures customer satisfaction throughout the sales process. Sales process • Plans and performs the right number of weekly sales visits, reporting them on CRM. • Reports leads/opportunities, manages and updates pipeline in CRM. • Sells entire service product portfolio to expand ABB footprint in the designated area(s). • Charts out and monitors sales proposals, tenders and follows up proposal statistics. • Prepares ABB’s Service offerings based on customer need and in coordination with the local Service Sales Manager and/or Service Manager. • Communicates contract details in accordance with ABB offering and strategy. Manages administrative sales processes. Marketing • Acts as a marketer/salesperson of ABB’s service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings). • Translates the needs of customer into relevant ABB Service offerings and solutions. Health, safety and integrity • Contributes to risk assessments related to price and quality. Registers required information into the appropriate customer database. • Ensures technical reliability, safety and cost-effective solutions to satisfy customer’s needs. • Complies with health and safety directives.

Qualifications for the role

• Need to have frequent travel to site and have regular meeting with customer, mantain good relationship, collecting needs and information etc.
• Handling emegent request from customer.
• Bachelor Degree in engineering, 5+ years experience in electrical and automation, backgourd in Pulp & Paper industry will be better.
• MS Office software, basic English skills.

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory