Service Sales Specialist

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This position reports to

Service Sales Manager

Your role and responsibilities

In this role, you will have the opportunity to drive service sales processes, generate service sales opportunities and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) penetration and selling the entire Service product portfolio. You will also showcase your expertise by building long-term customer relationships and ensuring immediate response to specific customer needs and issues. The work model for the role is: {onsite/hybrid/remote} {insert Linkedin #} This role is contributing to the {insert product group/business area/division/function} in {insert region}. Main stakeholders are {insert main stakeholder groups if available}. You will be mainly accountable for: • Penetrating into IB, promoting various upgrades, retrofits, and value-add solutions to the benefit of the customers and ABB. • Understanding the channel strategy and the establishment of related prices, and preparing sales plans, reviewing them, and proposing recovery plan(s) when needed. • Generating service sales leads and developing new market opportunities by utilizing market trend information and through identifying and exploring potential new service portfolios. • Acting as a marketer/salesperson of ABB’s service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings). Job Duties: • Responsible for the sales of after-sales service products for regional customers, such as spare parts, maintenance, training, upgrading, etc. • Achieve the order amount to reach the target. Maintain profit margins. Collection of overdue payments. •Understand customer's robot Installed base and application, and provide suitable product solutions. • Maintain existing business and customers, establish professional customer relationship with our existing accounts through regular visits and calls to know their needs, meanwhile work for gaining new business opportunities from existing customers. Let after-sales service become the reason for customers to buy ABB again. • Listen to customers, deal with customer complaints, and maintain customer satisfaction. • Develop proven record of achieving a collect, analyze and utilize market intelligence of regarding competitive products, customer needs and preference. • Has a deep understanding of company sales processes and applies tools in a broad variety of situations to conduct daily work. • Perform other relative duties as assigned.

Qualifications for the role

• Requirements:
• Minimum bachelor degree in industrial automation/mechanical engineering
• Minimum 2 years working experience in industrial automation in particular robot related. Familiar with OEM and Tier1 is preferred.
• Experience as a service seller is preferred.
• Excellent written and oral communication skills required
• Good presentation, selling and interpersonal skills.
• Good command of spoken and read English.
• Proven ability to work as a member of a collaboration sales team
• With high flexibility and work hard, To adapt to business trip.
• Proactive, aggressive and initiative.

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory