Electrical Engineer or Computer Scientist (m/f/d) in Technical Support / Automation Technology

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Technical Support Manager

Your role and responsibilities

As a Technical Support Specialist, you will focus on ABB’s state-of-the-art Distributed Control Systems (DCS) and Digital Solutions within the Energy, Process and Marine industries. You will join a global acting team of specialists supporting ABB’s front-end organizations for all aspects of customer technical issue resolutions starting from design phase up to long-term operational phase. As a product specialist you will interact with Product Management, R&D and other subject matter experts to combine all technical expertise with an interest in finding customer solutions as well as addressing functionality aspects of our products. Does this sound like an exciting opportunity for you? Then we look forward to receiving your application! • Support ABB’s front-end organizations in using ABB’s Process Automation DCS solutions with focus on ABB Ability System 800xA and Symphony Plus Melody • Diagnose and troubleshoot on technical issues - evaluation of problem descriptions, analysis of log files, remote diagnostics in installed base, etc. • Collaborate with cross-functional global teams, including product management, product development, and ABB front-end organizations, to address complex technical issues and improve products • Build and maintain a technical infrastructure that support you and global team in developing and testing solutions, as well as reproducing product issues • Build-up and maintain technical competence in ABB’s DCS product portfolio • Active exchange and competence development for local and global support teams

Qualifications for the role

• Bachelor’s Degree in Electrical or Automation Engineering, Software Engineering, or a related field
• Experience in process automation, industrial communication (Ethernet, PROFIBUS, PROFINET, Modbus TCP) and in ABB DCS products System 800xA and Symphony Plus Melody is considered an advantag
• Travel readiness (up to 5%), domestic and international
• A high level of self-motivation, curiosity and desire to learn about new technologies
• Demonstrating ownership, applying a problem-solving solution-oriented mindset, strong communication skills
• Fluent English language skills. German skills desirable

More about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory Interested in joining our team? We are looking forward to receiving your complete application through our online tool. In the case of equal suitability, people with severe disabilities and their equals are given preference. ABB AG Your contact is: ABB PersonalDirekt +49 (0) 621 381 3500 ABB Data Privacy Statement: https://new.abb.com/privacy-notice/candidate