Field Service Engineer

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

This position reports to

Field Service Manager

Your role and responsibilities

Designing and preparing ABB’s Service offerings based on customer need and in coordination with the sales unit. Providing good quality services continuously, organizing sustainable service structure including management of 3rd Party Planning and performing Service tasks like installation and commissioning of equipment and routine maintenance independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, routine maintenance, extensions, re placements etc.) Troubleshooting equipment failure and makes recommendations to avoid repeating the problem in the future with overseas factory Contributing to customer satisfaction by executing Service work according to customer order and expectation. Maintains a good relationship with customers. Throughout the service work, Identifying new sales opportunities and communicates them Understanding Legal request and ABB workflow, execute general administration work such as making contract, issuing PO, and Procurement. Coordinating, preparing, and ensuring that needed materials, parts, and equipment are available and at the appropriate quality for Service activities

Qualifications for the role

• Must have the capability to work proactively and independently in providing required services towards allocated customers and delivering the required sales targets and KPIs
• Must have 3+ years of experience in service and sales of electrical equipment, or have official electrical licenses
• Must have the driver license
• Must have standard office application skill, Make Quotation, Work Procedure, Use Functions, Data manage, Analysis
• Make service/training presentation for customer and/or other internal unit
• Intermediate in English and Fluent in Japanese including speaking and technical reading/writing
• Domestic/International travelling is required

More about us

ABB’s Electrification Business Area is a global leader in electrical products and solutions, operating in more than 100 countries, with over 200 manufacturing sites. Our 50,000+ employees are dedicated to transforming how people live, connect and work by delivering safe, smart and sustainable electrification solutions. We are shaping the future trends of electrification, differentiating through technological and digital innovation while delivering an outstanding experience through operational excellence for our customers across utilities, industry, buildings, infrastructure and mobility. For more information visit https://go.abb/electrification We look forward to receiving your application (documents submitted in Japanese are appreciated). If you want to discover more about ABB, take another look at our website.