Service Operations Manager

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This position reports to

Service Manager

Your role and responsibilities

You will be working as Service Operations Manager and will be the part of Service Robotic business area based in Brampton, Ontario, Canada. In this role you will be reporting to The Service Manager and will be responsible for developing business action plans for the unit(s) aligned with Division/Business Unit/Product Group strategy and targets, monitoring implementation and tracking any deviations for corrective action. • Prepareing annual budget, overseeing progress and determining actions to cost issues as necessary in order to manage operations within the budget and resources. • Developing programs, projects, goals, and metrics to lead the organization to the highest level of operational performance while optimizing working capital throughout operations, ensuring that the organization take an overall value chain perspective to meet customer expectations on quality, service levels, lead time and has a full understanding and culture of continuous improvement behaviors, methodology and processes. • Maintaining compliance with health, safety and environmental regulations while monitoring and reporting progress and results, assessing risks and safety hazards and implementing plans to ensure people and equipment safety. • Providing support to sales staff to improve understanding of customer requirements in order to identify both potential constraints and solutions to these requirements from an operational point of view. • Creating and maintaining a positive work environment for the company, ensuring (with HR Manager support) that the area of responsibility is properly organized, staffed, skilled, directed, motivating and developing direct and indirect subordinates within HR policies. • Overviewing procurement processes including guidance to vendor management, logistics optimization, supplier management and audits. • Managing the ABB training center, Maintaining and Implementing new training courses to maximize class fill rates. • Managing Spare Parts Stock level’s, Inventory cycle counts, Inventory Management, Daily Shipping & Receiving.

Qualifications for the role

• Minimum 10 years of industry experience.
• 5+ Years Managing.
• Operations Experience.
• Good communication skills.
• Conflict resolution management.
• Good knowledge of production techniques, processes and philosophies.
• Knowledge in Robotics.
• SAP, Excel Knowledge.
• Fluency in French.

Benefits

More about us

****Referral bonus premium $1,500.00**** ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world’s leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/robotics We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the 8th year in a row, ABB Canada has been recognized as one of Canada’s top employers by Forbes Magazine. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, Canada’s Greenest Employers and in 2021 Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and support-ed. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage appli-cants to self-identify in the application process. ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.