Field Service Automation Engineer

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Service Operations Manager

Your role and responsibilities

In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility. The work model for the role is: Hybrid This role is contributing to the Process Automation in Longmeadow You will be mainly accountable for: • Contributes to customer satisfaction by planning and executing service work as per customer order and expectation(s). • Displays clear understanding of sense of urgency and care in their own area of responsibility. • Ensures customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations. • Works with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points. • Utilizes the local practices to notify the account team about the opportunities. • Performs field service tasks, identifies technical issues, and performs analysis through remote or on-site activity in service categories and products for which they are certified to perform. • Utilizes all relevant tools. • Prepares material lists needed for service activity and ensures that all materials, parts, and equipment are available and of appropriate quality for service activities. • Plans and executes work on a first-time right approach with customers, and ensures the job is done on time and as per quality standards. • Identifies improvement needs and potential solutions for them in the ways of working. • Troubleshoots equipment/process failures, requests proactive corrective actions, and makes recommendations to avoid such issues in the future. • Prepares all documents and customer reports to be signed by the customer representative.

Qualifications for the role

• University Degree in Electrical Engineering
• Minimum 5 years work experience
• Mining and pulp & paper knowledge preferred.
• Specific knowledge and experience on 800xA DCS
• Experience with Industrial Automation Solutions and Networks
• Must be digitally inclined and have a keen interest in adding value through digital solutions
• Excellent communication and interpersonal skills, including the ability to develop and manage effective working relationships at all levels.
• Preference will be given to previously disadvantaged candidates in line with the company's employment equity targets.

More about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory