Customer Support Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Your role and responsibilities

ABB Motion Service, SSU Sweden, is looking for a Customer Support Specialist who will play a key role in delivering outstanding service and support to our customers and business partners. As the first point of contact, you will ensure a smooth and positive customer experience by efficiently handling sales orders from booking to delivery. You will proactively manage orders, collaborating with internal teams to provide clear solutions and maintain strong customer relationships. Additionally, you will oversee accurate invoicing and delivery approval documentation, always striving to exceed customer expectations. Reporting to the Spare Part Manager, this role offers an exciting opportunity to make a real impact in a dynamic and customer-focused environment.

Qualifications for the role

• Minimum two years of experience within Customer Service
• Experience in SAP and working with Office 365, and preferably experience in Business Online (BOL) and Salesforce
• An agile and proactive approach with demonstrated ability to take ownership of customer issues
• A collaborative and solution-focused approach
• Strong written and spoken communication skills in both Swedish and English

More about us

ABB Motion provides pioneering technology, products, solutions and related services to industrial customers to increase energy efficiency, improve safety and reliability, and maintain precise control over processes. The portfolio includes motors, generators and drives for a wide range of applications in all industrial sectors. Recruiting Manager Joella Mannerbro, +46 730 60 66 52, will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Håkan Sjöberg, +46 703 96 00 02; Ledarna: Mats Wahlund, +46 767 69 80 80; Unionen: Katja Saari, +46 730 77 05 02. All other questions can be directed to Talent Partner Linda Lundstedt, +46 722 05 65 54. We kindly decline direct contact with staffing and recruitment agencies as well as sellers of additional job advertisements. Please note that to be eligible for employment at ABB Sweden, you will need to pass our pre-employment screening steps. This includes a reference check, a drug test, and could also include an extended background check. You are welcome to apply the latest by March 25 2025. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory