Service Sales Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Marketing Manager - Solutions

Your role and responsibilities

In this role, you will have the opportunity to manage service sales processes, generate service sales opportunities and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) engagement and selling the entire Service product portfolio. You will also showcase your skills by building long-term customer relationships and ensuring immediate response to specific customer needs and issues. The work model for the role is: #LI – Onsite This role is contributing to the Process Automation in Analytical Products You will be mainly accountable for: • Connecting with IB, promoting various upgrades, retrofits, and value-add solutions to the benefit of the customers and ABB. • Understanding the channel strategy and the establishment of related prices, and preparing sales plans, reviewing them, and proposing recovery plan(s) when needed. • Generating service sales leads and developing new market opportunities by utilizing market trend information and through identifying and exploring potential new service portfolios. • Acting as a marketer/salesperson of ABB’s service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings).

Qualifications for the role

• You are highly skilled in customer relationship management, negotiation, and SAP-based collection tracking, and enjoy working within the services and after-sales support sector of the industrial automation market.
• You have 5+ years of experience in collection management, service sales, or customer account handling, demonstrating an ability to improve collection efficiency and maintain positive client relationships.
• You are highly adept in SAP, MS Excel (including pivot tables and VLOOKUP), and CRM platforms used for monitoring receivables, tracking due payments, and managing service contract billing cycles.
• You are interested in problem-solving and stakeholder management, and you are innovative around conflict resolution and customer engagement strategies.
• You have effectively managed key projects in Finance, Business Administration, or a related field, with a Bachelor's degree as a minimum requirement.
• You are at ease communicating in English, both written and verbal, to engage with internal teams and clients across regions.

More about us

ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning