Orders Entry Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

16

This position reports to

Service Operations Manager

Your role and responsibilities

In this role, you will have the opportunity to be responsible for accurately recording customer purchase orders in the order management system. Each day, you will ensure timely cross-functional issue resolution, including order cleaning for both manual and electronic orders. You will also showcase your expertise by utilizing the necessary tools and adhering to Service Level Agreements. You will be mainly accountable for: • Handling pro-active communication with customers and internal functions in order to guarantee customer satisfaction (e.g. Customer surveys) • Managing clean order entry according to the relevant requirements (prices, quantities, dates, customer and company data, etc.) to allow order execution in the system (SAP) • Monitoring and following up cases as needed. Communication with customers for overdue handling • Preparing, collecting and archiving documentation regarding the orders (invoices, SOX documents, VAT exemption documents etc.) • Cooperating with Accounting Department and supply chain team for maximizing results in delivery and suppliers handling using ABB systems and platforms

Qualifications for the role

• Bachelor’s Degree
• 1-2 years of experience in relevant field
• Strong Computer literacy (MS Office, Outlook)
• Excellent command of Greek & English language
• Knowledge of CRM systems (SAP)
• A collaborative, solution-focused approach
• Self-motivation, strong written and spoken communication skills

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory