Sales Supp. Specialist-Customer Support
ABB
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
Product Manager
The work model for the role is: Onsite
You will be mainly accountable for:
Customer assistance. Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After-Sales Service and/or Spare Parts teams.
Customer requests. Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
Customer relations.Proactively informs customers about issue status based on inputs and clarifies any questions.Ensures a positive customer experience throughout the entire process.
Data analysisPrepares and analyzes regular statistics (e.g. forecast) using available tools and collecting relevant information.
Qualifications for the role (Mandatory)
- Bachelor or above degree in international trade or related major;
- Good understanding about commercial knowledge and processes;
- Strong sense of customer service and result orientation;
- Good MS Office skills;
- Strong sense of responsibility;
- Good communication skills and good team work spirit.
ABB’s Process Automation business area enables customers to operate some of the world’s largest and most complex industrial infrastructures, helping them outrun – leaner and cleaner.
We offer a broad range of automation, electrification and digital solutions for process, hybrid and maritime industries, including industry-specific integrated control and software as well as measurement and analytics solutions and services.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.