Your role and responsibilities

In this role, you will have the opportunity to be responsible for providing internal and external customer service, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership. You will also showcase your expertise by increasing customer satisfaction by providing appropriate solutions.

The work model for the role is: Hybrid #LI-Hybrid, Onsite #LI-Onsite

This role is contributing to the Electrification Smart Power Business and based in Petaling Jaya, Malaysia.

You will be mainly accountable for:

• Ensuring the resolution of customer issues, including order, technical, and payment-related issues.

• Providing appropriate solutions for customer requests and coordinating with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account block and suspension, etc.

• Collecting and archiving documentation related to orders and recording assumptions and decisions made during the process, in the systems, within your area of responsibility.

• Analyzing statistics, including forecasting, pacing, etc., using available tools and collecting relevant information.

Qualifications for the role

• Degree in Business Administration/Supply Chain or a related field with at least 3 years of experience in order management, supply chain, or a similar role.

• Familiar with order management systems and software.

• Strong understanding of inventory management practices.

• Excellent communication and customer service skills.

• Proficiency in MS Office, especially Excel and Word.

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

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