Order Management Specialist
ABB
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
EL Customer Operations Manager
Your role and responsibilities
In this role, you will have the opportunity to be responsible for providing internal and external customer service, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership. You will also showcase your expertise by increasing customer satisfaction by providing appropriate solutions.
The work model for the role is: hybrid #hybrid
This role is contributing to the Electrification Distribution Solutions Division in the Philippines.
You will be mainly accountable for:
- Ensuring the resolution of customer issues, including order, technical, and payment-related issues.
- Providing appropriate solutions for customer requests and coordinating with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account block and suspension, etc.
- Collecting and archiving documentation related to orders and recording assumptions and decisions made during the process, in the systems, within your area of responsibility.
- Analyzing statistics, including forecasting, pacing, etc., using available tools and collecting relevant information.
You’ll be part of the Distribution Solutions Division where we have the full value chain distribution solutions on Product & Solution for Segment, Modular Electrical system, Wide range of electrical equipment and High quality of electrical products . Within this department, you’ll work in the operations team, collaborating with sales, tendering and project management team.
Qualifications for the role (Mandatory)
- Graduate of a four-year course, demonstrating a solid academic foundation.
- Over five (5) years of experience in sales support, order management, and customer service support, preferably in fast-paced environments.
- Proficient in oral and written English communication, enabling effective collaboration and client interaction.
- Highly skilled in using SAP and Microsoft Office applications for efficient data handling and workflow management.
- Familiar with Salesforce; experience with CRM platforms is considered an advantage.
- Passionate about customer satisfaction, attention to detail, and team collaboration.
- Adaptable and innovative in dynamic work settings, with a strong focus on delivering results.
More about us
ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability™ enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.