At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

Your Role: Own the Challenge

• Implementing customer support strategy to increase operational excellence and customer satisfaction in the sales process.
• Supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.
• Focuseing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score (NPS).
• Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.
• Acting as the first port of call for customers’ queries and orders and ensures the resolution of customer issues.
• Ensuring accuracy of ERP with regard to commercial master data, payment/trade policy, customer contracts, etc.
• Supporting the Sales team in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.
• Implementing and maintains customer support processes.
• Sharing functional best practices and lessons learned across the organization.

What it takes to Run what runs the world

• Bachelor of Engineering is preferable.
• 3-5 years of experience in Sales, Product Marketing, Logistics.
• Fluency in both Arabic and English.
• Customers Oriented

What's in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.