IS Community Experience Manager
ABB
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
Category Lead ArchitectIn this role, you will have the opportunity to lead defined service lines in the design and development of end-to-end lifecycle roadmaps and effective and efficient delivery of services together with a team of dedicated internal and external suppliers. Each day, you will be responsible to design, implement, and maintain the framework to deliver the services in scope, on time, within budget, and in line with the customer’s expectations. You will also showcase your expertise by managing multiple third-party global vendor contracts to assure high service quality and optimizing the cost.
The work model for the role is #LI #Onsite
This role is contributing to the IS Services in India.
You will be mainly accountable for:
- Lead the design, rollout, and continuous improvement of persona-based communities aligned to ABB’s Core Platform and modernization goals.
- Drive community-led engagement strategies that accelerate awareness, adoption, and reuse of Core Platform capabilities across ABB.
- Co-create and deliver targeted enablement campaigns, Accelerators, demo days, and “show and tell” sessions to showcase platform wins and best practices.
- Serve as the internal voice of the user across Core Platform and Value Streams, gathering and synthesizing community insights to inform product development and strategic roadmap decisions.
- Collaborate with Platform Engineering and Acceleration & Modernization teams to translate technical enablement into business-centric storytelling.
- Act as the editorial lead for community content, including newsletters, success stories, onboarding kits, how-to guides, and video explainers—tailored to different user groups.
Qualifications for the role (Mandatory)
- Bachelor's or Master’s degree in Communications, Information Systems, Organizational Psychology, Learning Technologies, or Business Administration.
- Certifications preferred: Agile or Scrum Foundations, Change Management (e.g., Prosci, ADKAR), Instructional Design and Learning Design
- High influence in shaping platform adoption, employee engagement, enablement strategy, and organizational culture across multiple Business Areas
More about us:
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
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