Sales Support Specialist - Customer Support
ABB
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
Sales Support SpecialistIn this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
The work model for the role is #Li_Onsite
This role is contributing to the Process Automation business at Bangalore, India.
You will be mainly accountable for:
Order Management
- Manage the complete lifecycle of order processing with accuracy and efficiency.
- Ensure seamless handling of Sales Orders (Sos), Purchase Orders (POs), and documentation.
- Maintain data integrity and compliance with SOPs and internal policies.
Delivery & Logistics Coordination
- Collaborate with logistics and supply chain teams to ensure timely and accurate deliveries.
- Implement proactive strategies to mitigate delays and maintain clear customer communication.
Customer Service & Issue Resolution
- Lead resolution of customer complaints with a focus on fast response and quality outcomes.
- Analyze trends in customer issues to identify root causes and implement preventive measures.
Process Improvement & Compliance
- Implement robust quality control processes focused on error prevention and continuous improvement.
- Ensure compliance with SOX, operational controls, and SAP module standards.
- Drive operational efficiency across all order management activities.
Qualifications for the role
- Bachelor's degree – BE/B.Tech, B.Sc., B.Com, BBA; 1-2 years in Order to Cash processes.
- 1 to 3 years of experience.
- Strong communication, collaboration, problem-solving, and root cause analysis,
- Strong Knowledge SAP (SD, PP, MM, MDG)
More about us
ABB provides a comprehensive range of integrated automation, electrical and digital systems and services for customers in the process, hybrid and maritime industries. These offerings, coupled with deep domain knowledge in each end market, help to optimize productivity, energy efficiency, sustainability and safety of industrial processes and operations.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
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