Your role and responsibilities

In this role, you will have the opportunity to lead the Field Service Engineer team with full accountability of running the day-to-day field service activities and to overachieve customer expectations. Each day, you will create, implement, and review field service operations strategies for designated area(s) based on the global service business strategy. You will also showcase your expertise by ensuring customer focus, understanding sense of urgency, and care in your area of responsibility.

Work model is: Onsite

• Demonstrating technical expertise, operational leadership according to ABB's procedures and policies
• Ensuring customer retention by delivering superior customer service experience in field service activities.
• Driving continuous improvement of field service quality, enabling a first-time-right implementation.
• Steering performance of the field service activities by following up on Key Performance Indicators (KPIs) and driving corrective actions based on them.
• Guiding a continuous improvement culture and the implementation of improvements to achieve service excellence in your area of responsibility.
• Creates, implements, and reviews field service operations strategy for designated area(s) based on the global service business strategy.
• Ensures customer focus, understanding of sense of urgency, and care in their own area of responsibility.

Qualifications for the role

• Product domain knowledge specifically in Electrification low voltage, medium voltage systems, solutions and lifecycle services.
• Hands-on experience in installation, testing & commission, preventive maintenance, troubleshooting and modernization
• You have of 8 years experience in execution, project management and delivering an end-to-end solution.
• Proficiency in service planning and scheduling tools (SAP, salesforce, other related propriety tools)
• Knowledge in budgeting, SLA management, periodization and revenue planning and familiarity with ISO standards, regulatory compliance and Philippine electrical codes
• Experience in working with EPCs, Utilities, Datacenters and Multi-site facilities
• Degree in Electrical Engineering with HSE training certifications are preferred

Benefits

We also offer our employees the following benefits:

• HMO for self and immediate family
• Car allowance and fuel card
• Rice allowance and mobile allowance
• Retirement Plan
• Employee share acquisition program

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.