At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Customer Service Manager - Industrial & Wholesale

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What’s In It for You?

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Your Role and Responsibilities

In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.

• Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.

• Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.

• Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts.

• Ensures a positive customer experience throughout the entire process.

• Prepares and analyses regular statistics (e.g., forecast) using available tools and collecting additional relevant information.

• Tracks regular sales performance against the target and shares insights with the management.

Qualifications for the Role

• At least 2 years experience working in a fast paced customer service environment.

• Demonstrable knowledge of SAP.

• Relevant NVQ or GCSE Maths & English Grade C or equivalent.

Benefits

ABB offers a full range of benefits to help you thrive at work and beyond.

• Competitive salary

• 25 days annual leave plus bank holidays

• Competitive contributory pension scheme

• Life assurance

• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)

• Internal mobility opportunities, mentorships & access to projects globally

• Employee Assistance Programme

• Generous employee referral scheme

For the 5th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation’s dedication to a better world of work and exhibits this through excellent HR policies and people practices.

More about us

Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among
others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. go.abb/electrification

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

- Work model: #LI-Onsite

#ABBCareers

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.