IS Community Learning & Content Lead
ABB
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
IS Service OwnerJoin us in accelerating innovation across ABB. As the IS Community Learning & Content Lead, you will design persona-based learning experiences and create compelling content that drives adoption of ABB's Core Platform across diverse communities — from developers and engineers, to application and IS managers. Your work will directly enable thousands of ABB employees to leverage modern platform capabilities, break down silos, and accelerate collaboration and innovation across ABB.
The work model for the role is onsite #Hybrid
This role is contributing to the IS Services in India or Globally.
You will be mainly accountable for:
Learning Strategy & Design
1. Designs and develops persona-based learning paths that translate technical platform enablement resources into compelling, user-centric narratives tailored to the different communities’ personas
2. Applies UX principles and human-centered design methodologies to ensure all learning & communications content is intuitive, engaging, and optimized for adoption
3. Collaborates with the IS Community Engagement Manager to develop community communication and enablement plans that support platform modernization goals
Content Creation & Delivery
4. Creates and delivers user-centric communication and enablement assets— e.g onboarding kits, how-to guides, video tutorials, microlearning modules, interactive demos—that drive adoption of Core Platform capabilities and services
5. Translates complex technical content into accessible, user-friendly materials that accelerate understanding and adoption across diverse user communities
6. Drives visual content production for community engagement and enablement initiatives, ensuring high-quality, brand-aligned deliverables
Innovation & Continuous Improvement
7. Continuously explores and implements innovative learning methods, tools, and formats—including AI-based learning, gamification, and interactive experiences, that lead to measurable improvements in user engagement, knowledge retention, and platform adoption outcomes
8. Measures and evaluates learning effectiveness, content engagement, and adoption impact through analytics and user feedback to continuously optimize learning experiences and demonstrate business value
9. Conducts impact assessments that connect learning outcomes to platform adoption metrics and business objectives
Vendor & Resource Management
10. Manages external learning providers and content creation agencies to deliver required content with excellence, ensuring cost optimization, service quality, and timely delivery
11. Curates and maintains a centralized library of learning assets, templates, and best practices to ensure content reusability, version control, consistency, and accessibility across communities
Governance & Standards
12. Establishes and maintains content standards, style guides, and quality frameworks to ensure consistency, brand alignment, and content accuracy across all learning and communication materials
13. Collaborates with IS Communications stakeholders to ensure alignment as required on messaging, brand guidelines, tone of voice, and content strategies across all community-facing materials
14. Implements governance processes for content approval, version control, and stakeholder alignment
Stakeholder Collaboration & Change Enablement
15. Collaborates with technical teams and communities’ members to identify awareness and learning needs, content gaps, and platform updates requiring UX design and enablement support
16. Supports platform modernization and change initiatives by developing change enablement materials, adoption campaigns, and train-the-trainer programs that facilitate behaviour shifts and drive organizational transformation
17. Incorporates continuous improvement practices based on learner feedback, evolving community needs, and emerging platform capabilities to ensure learning content remains relevant and impactful
Qualifications for the role
- Bachelor’s or master’s degree in communications, behavioral science, business economics or related.
- +5 professional experience in content creation, learning design, or technical communications
- Certifications preferred- Agile or Scrum Foundations, Change Management (e.g., Prosci, ADKAR), Instructional Design and Learning Design, AI for Communication.
- Proficiency in creating engaging content across multiple formats including video, graphics, and interactive media
- Knowledge of communication planning and product comms and enablement delivery
- Experience managing multiple projects, external agencies, and learning providers simultaneously (Preferred)
- Experience working with technical teams and translating technical content (preferred)
More about us
Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
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