Your role and responsibilities

In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity.



The work model for the role is: {Onsite}

This role is contributing to the {Electrification} in {Jordan}.

You will be mainly accountable for:

• Establishing, developing, and leading the overall ABB Service operations in Jordan, ensuring the
  implementation of the Electrification Service strategy in alignment with the global
  Electrification Service Division and EMEA Region initiatives.
• Reporting on progress on the implementation of the Group strategy to the Middle East and Africa Cluster, Service Division, Electrification
• Defining service sales and delivery targets.
• Taking full responsibility for the profit and loss of the local Service organization and ensure the achievement or overachievement of annual service budgets (Safety, Integrity, Orders, Revenues, Profit, and Cash).
• Driving service growth by leading growth initiatives. Manage business-led collaboration and
  facilitate cross-segment commercial arrangements related to bundled service offerings.
• Identifying white spots and define strategies to increase installed base coverage.
• Promoting synergies and develop service delivery processes to enhance efficiency, aligned with
  the Group Service strategy.
• Driving operational excellence and continuous improvement with a strong focus on customer satisfaction.
• Encouraging the sharing of best practices and success stories across the global Service community.
• Being accountable for building an effective, capable, and high-performing organization
  

Qualifications for the role

• Bachelor’s degree in electrical engineering or business management.
• 8+years of experience in a similar role
• Proven track record in P&L management and a minimum of 3 years of experience in service operations management.
• Management experience in sales and/or sales support, with a demonstrated ability to anticipate customer needs and market trends.
• A driven, innovative, and proactive leader with strong persistence and a collaborative mindset.
• You thrive in a multicultural environment and inspire your team through clear communication and shared purpose.
• Forward-thinking and results oriented.
• Excellent verbal and written communication skills in both Arabic and English.

What’s in it for you?

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward

Benefits

ABB offers a full range of benefits to help you thrive at work and beyond.

Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what’s next. Run What Runs the World.

More about us
Electrifying the world in a safe, smart and sustainable way, ABB Electrification is a global technology leader in electrical distribution and management from source to socket. As the world’s demand for electricity grows, our 50,000+ employees across 100 countries collaborate with customers and partners to transform how people connect, live and work. We develop innovative products, solutions and digital technologies that enable energy efficiency and a low carbon society across all sectors. By applying global scale with local expertise, we shape and support global trends, deliver excellence for customers and power a sustainable future for society.

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