Section 1: PURPOSE OF THE JOB

(Briefly summarize in 1 or 2 sentences what the position is designed to accomplish)

• Responsible for the administration and follow-up of various tasks related to the servicing of CRM Merlin Programmer devices, in compliance with Abbott Business Code of conduct, regulatory and Quality policies and procedures

• Support QA related process in the CRM Service Center in Shanghai in relation to the servicing of Merlin Programmer devices. Ensure compliance with Abbott Quality system.

Section 2: ROLES & RESPONSIBILITIES

(Make a list using action words to describe the roles and indicate the level of decision making)

In the context of operational responsibilities, the Admin QA associate will cover following activities:

• Daily management of the administrative work of the CRM Service Center
• Follow up and processing of incoming and outgoing goods
• Stock inventory management (forecasting, receiving, returning, performing stock level checks, cycle counts)
• Performing the corresponding ERP SAP transactions and in other platforms (e.g. ServiceMax or equivalent) corresponding the devices, and spare parts incoming and consumption
• Monitoring and updating of the calibration schedules
• Documenting and archiving of service documents following the procedures
• Follow-up and allocation of devices. Placing the serviced units in the dedicated SAP shipping locations and communication with Supply Chain about the state of the serviced devices.
• Managing the creation and follow up of Purchase Orders of the tools, equipment, and spare parts
• Communication to and from the CRM technical team about the priority of servicing the devices
• Point of contact for the external departments to the CRM service center about the topics related to the servicing aspect and administration (Customer Service, Quality, Supply Chain, Marketing, BU)
• Communication with the service center manager about the flows and administration topics performances
• Implementing the procedures regarding the local and global SOP’s for the CRM service center

In the context of the Quality System requirements, the following tasks will be performed according to standard operating procedures and associated work instructions:

• Assess the quality of the repairs based on standard operating procedures and work instructions
• Perform visual and spot check inspections on the service work performed
• Assist with and prepare for internal and external audits
• Foster a high quality awareness at the Service Center
• Updates job knowledge by participating in educational opportunities

Responsibilities for all functions:

• This job description is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.

• When tasks and responsibilities are assigned outside the scope of normal duties, the employee must understand the level of decision making for which he/she is responsible and if in doubt clarify this with his/her supervisor.

Section 3: EDUCATION & COMPETENCIES

School or University qualifications

• Bachelor’s Degree
• Minimum of 2 years of experience in a similar position

Knowledge and skills (e.g. languages, PC, …)

• Computer and ERP literate (Microsoft Office and SAP)
• Preferably knowledge of ISO 9000, ISO 13485
• Fluent in English

Natural abilities (team player, stress resistant, discretion, good communicator, etc.)

• Team player
• Stress resistant, working to tight deadlines
• Accurate and disciplined
• Analytical
• Independent
• Process driven
• Quality minded
• Good communication and documentation skills
• Process-minded