About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of .

• Amazing health and wellness benefits and perks.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
  

This role works for Abbott Core Lab. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Role Purpose

We are looking for a client facing delivery and support manager focused on customer satisfaction, effective communication, and application deployment. The ideal candidate will be responsible for the direct management and development of a technical team focused on the end-to-end delivery of the AlinIQ Digital Health Applications.

Reporting Lines

Direct reporting lines into this position: Associate Informatics Technical Specialist, Informatics Technical Specialist, Sr. Informatics Technical Specialists

Qualifications

• Bachelor’s or equivalent Global education, Master’s degree preferred in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines

• 2-3 years of experience leading and managing software services and support teams for healthcare/ diagnostic laboratory systems

• Or relevant leadership and technical experience
  

Special Skills & Knowledge

• Sound understanding of diagnostic laboratory workflows and the use of relevant software technologies in support of the same.

• Demonstrated hands on technical experience with laboratory information systems, middleware and/or analyzer management systems, inventory management systems and/or clinical decision support systems.

• Strong leadership skills in coaching, development, and growth within the organization

• Technical proficiency with general business applications such as MS Office, MS Project, Smartsheet
  

Key Competencies

• Strong verbal and written communication skills with excellent customer facing capabilities

• Attention to detail and a concern for quality

• People management and leadership skills

• Able to innovate; and willingness to bring forth ideas, escalate issues and risks in a positive way
  

Key Accountabilities

• Strategic

• Become a trusted advisor to customers

• Prioritization and management of customer needs & conflicts, solutions leadership, effective team management and leadership with a continuous improvement mindset

• Provide feature/ product enhancement input based on customer feedback

• Maintain and assume accountability for a culture of high customer service
  

Operational

• Execute project work plans with a focus on timely completion & risk mitigation

• Track and report on assigned project aspects on a regular basis

• Enforce team compliance with all procedures and systems of record

• Develop problem solving guidelines, checklists or other materials to assist team in effectively and proactively addressing customer needs and problems

• Revise and keep up to date, all project documents and systems of record

• Participate in team and customer meetings effectively

• Lead the efficient cost management of your direct team in partnership with local controllers

• Lead, direct, evaluate, and develop team members to effectively meet business objectives

• This role will work within a team of very capable and passionate individuals committed to getting the best outcomes for the patients and the customers that we serve

• Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.