1.Primary Objective of Position
An Area Automation Specialist is primarily responsible to provide support for the most challenging installations / Level 3 escalations. In addition, this role provides advanced technical training/coaching to ADD Engineers. · The position will have as focus Automation. · Travel across EMEA up to 70%

2.Major Accountabilities
· Own Automation projects implementation across EMEA
· Own Automation 3rd Lvl Escalations across EMEA
· Provide service for designated products (Automation, Informatics)
· Provide escalated service support - handling most challenging repairs and troubleshooting, escalated from level two and level one service interventions
· Participate in customer visits for system performance improvement
· Keep track and ensure completion of Mandatory TSB and FA in EMEA
· Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations
· Prepare and participate in customer business reviews
· Monitor instrument reliability and prepare service recovery plan for highly serviced I highly cost instruments
· Training – Perform technical coaching and conduct Automation training for TSS (Technical Service Specialist) and Abbott Ambassador
· Propose and track initiatives to reduce CPB for Automation
· Participate in Area Expert team for designated products
· Work with local organization for customer proactive visits to improve Automation system performance · Analyze existing solutions to provide im

provement suggestions

3.Education
· Bachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical I electrical / life sciences or medical technology/biotechnical Engineer is preferred.

4.Background
Minimum of 2 years experience in GLP and A36 automation systems
· Preferably 5 years of experience as Technical Service Specialist and or a
proven track record in a similar position, supported by management and customer references
· Successful engagement with customers, specifically key stakeholders and lab staff
· Good product and industry knowledge
· Strong experience and process skills of the business functions service de livery
· Strong communication skills
· Ability to identify and drive resolution of issues
· Technical expert for product line accountability
· Coaching and training skills
· Strong experience in use of analytical too ls and software