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Manager - Service & Key Accounts

Abbott

Abbott

Mumbai, Maharashtra, India
Posted on Jul 8, 2025

Key Responsibilities – Clinical Support Service Team

  • Effectively manages team members, including CSOs and Clinical Specialists, to ensure team objectives and Quarterly Revenue Sales Goals are being carried out
  • Displays extensive working knowledge of industry standards and practices, including different Service Products and Abbott CRM services offered
  • Creating Tech Talks and Organizing Workshop, which can help in Developing Selling Skills of Clinical Specialists.
  • Coordinating with Education Team to create, Technical Skill Matrix of Clinical Specialists, helping in organizing Regular Training schedules to fulfil Training needs of Clinical Specialist Team.
  • Establishing Close Coordination with Sales Team to Ensure Prompt and Efficient Services
  • Assists with or performs administrative tasks
  • Develops working knowledge of industry regulations, restrictions, and laws, and ensures CSOs (Team Heads) adheres to all regulations
  • Executing CSOs Agreements on yearly basis
  • Sets up and maintains Patient Help Desk, including Patient Help Desk team members and evaluating desk efficiency
  • Helping Patient Help Desk to address Patients Queries
  • Submitting Fortnightly, Revenue Reports, Compliance Report, Team Work Efficiency Report

Key Responsibilities – Distributor Manager

  • Assign sales territories and set and enforce sales goals with distributors
  • Develop an understanding of Distributors current and future market trends that may impact Abbott CRM sales
  • Collect and analyse market data to drive growth and develop markets
  • Ensure Revenue Targets of Distributors are achieved within the responsible territories
  • Establish and lead Monthly Review meetings with distributors in coordination with Regional Managers for ensuring No Overdue at month end.
  • Ensuring Monthly Stock Inventory Report Submission by Distributors
  • Submitting Fortnightly, Revenue Reports, Compliance Report and Detailed Distributors Inventory Analysis – Region Wise, Product Wise and Inventory Forecasting.
  • Establish and maintain effective working relationships with distributors and other Stakeholders of Abbott CRM team.
  • Ensuring Weekly Orders from Distributors.
  • Reducing Risk by ensuring Financial Coverage increase from Distributors in form of Bank Guarantee.

Key Responsibilities – Corporate Accounts and Govt. Tender Business

  • Develop trust relationships with Stakeholder of major Key Accounts.
  • Acquire a thorough understanding of key needs and requirements of All Major Corporate Accounts
  • Serve as the link of communication between key customers and internal teams.
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust by Corporates
  • Prepare regular reports on montlhy basis on progress and forecasts to internal and external stakeholders using key account metrics.
  • Upating Commercial Team Weekly on prospective Govt. Tender.
  • Coordinating with Team for Documentation of all Govt. Tenders.
  • Proposing Competivtive Pricing with optimal ASP increase and Better Product Mix.