Manager - Service & Key Accounts
Abbott
Mumbai, Maharashtra, India
Posted on Jul 8, 2025
Key Responsibilities – Clinical Support Service Team
- Effectively manages team members, including CSOs and Clinical Specialists, to ensure team objectives and Quarterly Revenue Sales Goals are being carried out
- Displays extensive working knowledge of industry standards and practices, including different Service Products and Abbott CRM services offered
- Creating Tech Talks and Organizing Workshop, which can help in Developing Selling Skills of Clinical Specialists.
- Coordinating with Education Team to create, Technical Skill Matrix of Clinical Specialists, helping in organizing Regular Training schedules to fulfil Training needs of Clinical Specialist Team.
- Establishing Close Coordination with Sales Team to Ensure Prompt and Efficient Services
- Assists with or performs administrative tasks
- Develops working knowledge of industry regulations, restrictions, and laws, and ensures CSOs (Team Heads) adheres to all regulations
- Executing CSOs Agreements on yearly basis
- Sets up and maintains Patient Help Desk, including Patient Help Desk team members and evaluating desk efficiency
- Helping Patient Help Desk to address Patients Queries
- Submitting Fortnightly, Revenue Reports, Compliance Report, Team Work Efficiency Report
Key Responsibilities – Distributor Manager
- Assign sales territories and set and enforce sales goals with distributors
- Develop an understanding of Distributors current and future market trends that may impact Abbott CRM sales
- Collect and analyse market data to drive growth and develop markets
- Ensure Revenue Targets of Distributors are achieved within the responsible territories
- Establish and lead Monthly Review meetings with distributors in coordination with Regional Managers for ensuring No Overdue at month end.
- Ensuring Monthly Stock Inventory Report Submission by Distributors
- Submitting Fortnightly, Revenue Reports, Compliance Report and Detailed Distributors Inventory Analysis – Region Wise, Product Wise and Inventory Forecasting.
- Establish and maintain effective working relationships with distributors and other Stakeholders of Abbott CRM team.
- Ensuring Weekly Orders from Distributors.
- Reducing Risk by ensuring Financial Coverage increase from Distributors in form of Bank Guarantee.
Key Responsibilities – Corporate Accounts and Govt. Tender Business
- Develop trust relationships with Stakeholder of major Key Accounts.
- Acquire a thorough understanding of key needs and requirements of All Major Corporate Accounts
- Serve as the link of communication between key customers and internal teams.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust by Corporates
- Prepare regular reports on montlhy basis on progress and forecasts to internal and external stakeholders using key account metrics.
- Upating Commercial Team Weekly on prospective Govt. Tender.
- Coordinating with Team for Documentation of all Govt. Tenders.
- Proposing Competivtive Pricing with optimal ASP increase and Better Product Mix.