At Abbott, we want to help people get the most out of life through good health. We do this with a wide range of science-based food products, diagnostic equipment and medical devices. Every day we discover new ways to improve our lives.

Abbott Zwolle is part of Abbott, a global healthcare leader recognized as a top employer. With over 1,000 employees across 9 sites in the Netherlands, Abbott is committed to innovation and excellence. Our well-established Student Management Organization ensures that students gain a broad and enriching experience, working on impactful projects and developing valuable skills. This assignment will follow the DMAIC (Define, Measure, Analyze, Improve, Control) project structure, and students will have the opportunity to achieve Green Belt certification depending on the assignment's completion and outcomes.

THE ASSIGNMENT

The Global Procurement department is responsible for supporting stakeholders with procurement processes and policies. In this department, we have room for an intern who will do a research and development internship.

The primary objective of this assignment is to research stakeholder experience with the GPS Chatbot and propose design improvements to enhance usability, accuracy, and adoption. The chatbot will be operational and we aim to refine its design based on real-world feedback.

Scope of Work:

1. Define Phase

• Review the current state of the GPS Chatbot (pilot version and knowledge base).
• Identify key areas for improvement in terms of user experience, conversation flow, and multilingual support.
• Define project goals and objectives for stakeholder research and design enhancement.

2. Measure Phase

• Collect feedback from stakeholders (RPO staff, category managers, business requestors) through interviews and surveys.
• Establish metrics for evaluating chatbot performance (accuracy, escalation rate, user satisfaction, adoption).

3. Analyze Phase

• Analyze pilot logs and golden question test sets to pinpoint usability issues.
• Research best practices in chatbot design, conversation-driven development, and multilingual experience.
• Develop a plan for improving conversation flows, escalation paths, and knowledge base structure.

4. Improve Phase

• Propose enhancements to the chatbot’s design
• Validate proposed changes with a small stakeholder group and document results.

5. Control Phase

• Recommend control measures for continuous improvement (knowledge updates, feedback loops).
• Suggest training guidelines for procurement teams to maximize adoption.
• Outline monitoring and reporting methods for chatbot performance and user satisfaction over time.

Of course, there is room to tailor the assignment so that it meets the requirements of your study program.

In addition to colleagues in the Procurement departments, you will work together with colleagues from various other Abbott branches

THE STUDENT WE ARE LOOKING FOR

Is following a Bachelor study and has a background in:

• Business IT & Management, Industrial Engineering & Management, Supply Chain Management
• Understanding of MS Office 365 applications
• Basic understanding of AI and programming.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Excellent communication skills.

WHAT ABBOTT OFFERS

You will get an internship at a globally operating healthcare company. An internship is a wonderful opportunity to get acquainted with this, perhaps one of Abbott's companies will even become your future employer.

You will be assigned a supervisor with whom you can discuss the progress of your assignment and you will be assigned a mentor from the Global Procurement department. The supervisor/mentor will discuss the progress with you and, if necessary, contact your training institute.

To do your job properly, you get access to the systems with an Abbott laptop.

And finally, you will receive an internship allowance of € 500 (gross per month for full-time).

INTERESTED?

Are you excited about an internship at Abbott? Then we would like to get to know you to hear what your ideas are about the content of the internship assignment, so that we can work with you to create an assignment description that meets the requirements of your study program.

Send your CV and internship of interest to recruitment.netherlands@abbott.com

Even if you can start your internship later, we would like to get in touch with you.