Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

We’re pleased to offer an exciting opportunity for a Technical Service Specialist to join our team, responsible for the North West London area. The role includes one weekend per month as part of a rota.

As a Technical Service Specialist, you will play a key role in supporting Abbott’s diagnostics customers by ensuring fast, reliable and high‑quality technical service across your territory.

You will provide first‑line service backup to Abbott Ambassadors, resolving service interventions requiring less than four hours of labour, helping maintain service continuity and customer confidence.

Your responsibilities will also include planning and delivering scheduled preventive maintenance, supporting instrument installations, and contributing to the overall efficiency, performance and growth of the district.

Success in this role will be measured by your ability to consistently meet service key performance indicators, achieve high customer satisfaction (NPS), and support profitable and sustainable business growth within your territory.

Knowledge, Skills and Abilities

To be successful in this role, you will bring a strong technical foundation combined with customer‑focused communication skills.

• Bachelor’s degree or equivalent qualification or experience required; an Engineering degree (medical, electrical, mechanical or medical technology) is preferred

• Proven experience in a similar technical service role, supported by management and customer references

• Strong ability to engage effectively with customers, particularly laboratory staff and key stakeholders

• Recognised technical expert for assigned product lines

• Strong communication skills with the ability to explain technical concepts clearly and confidently

• Demonstrated capability to identify issues, drive root‑cause analysis and deliver effective resolutions

• Confident user of analytical tools and software to support troubleshooting, reporting and decision‑making