​Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of .

• Amazing health and wellness benefits and perks.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
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Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, Glucerna® – to help get the nutrients they need to live their healthiest life.

PURPOSE OF ROLE

• To ensure customers, including Healthcare Professionals, carers and patients, are confident in using Abbott products, by educating and liaising with them as required.

• Bridge the gap between Hospital and Home / Community for customers by supporting in pre and post hospital discharge.

• Become recognized as the key point of contact for patients and HCP’s regarding Abbott equipment.

• Help to facilitate patients’ discharge process for home enteral nutrition, who require training on feeding pumps and home nursing support.

• Contribute to the development, review, and ongoing improvement of clinical education materials to support patients, carers, and healthcare professionals

BUSINESS OUTCOMES

• Improved recognition of Abbott as a trusted partner in home and community nutrition through high quality clinical education and support

• Increased home patient referrals and sustainable growth across targeted hospitals, aged care, and community channels.

• Strengthened long-term partnerships with key stakeholders through consistent, evidence-based education and engagement.

• Increased confidence and capability of patients, carers, and healthcare professionals in use of Abbott products, supporting safe and effective care transitions.

KEY RESPONSIBILITIES & ACTIVITIES

• Provision of professional and evidence-based training to home patients, carers or healthcare professionals, on Abbott products and equipment.

• Contribute to the development, review and updating of education resources.

• Build and maintain strong relationships with key decision makers within Hospital and Community channels.

• Work in conjunction with, and as part of the state team, to co build action and territory plans and specific customer plans.

• Work within and according to: a). Abbott’s internal policies and procedures, b) local directives as issued by the Therapeutic Goods Agency (TGA) Australia, c) Code of Conduct for Nurses in Australia.

• Actively participate in customer meetings and discussions.

• Maintenance of own competency records for annual registration.

• Contribute to the overall State and territory sales targets.

• Establish and build relationships with identified key decision makers. Work in conjunction with Key Account Managers to ensure a one team approach is achieved.

• Ensure timely responses and visits are achieved by effectively managing the territory requirements and pre planning.

• Contribute to helping to drive a patient centric culture and mindset throughout team/organisation.

• Contribute to key discussions regarding hospitals and associated patients during tender review discussions.

• Accountability for identifying key stakeholders in the hospital and community patient environment.

• Act as a resource, and assist with training as required, of the Abbott field teams, as requested.

KEY PERFORMANCE MEASURES

• Delivery of high quality, evidence-based education to patients, carers and healthcare professionals, aligned with agreed education plans and priorities

• Achievement of territory and or State sales targets through collaboration with Key Account Managers.

• Growth in number of patient training referrals and associated product utilisation supported by effective education and engagement.

• Timely and accurate completion of customer documentation, reporting and CRM requirements.

SKILLS AND ATTRIBUTES

• Excellent communication skills – both verbal and written, as well as presentation skills.

• Able to effectively manage time and work autonomously, while also being a team player.

• A strong and up to date understanding of the state hospital and community environments.

• Understanding of the Homecare market, including NDIS and Aged Care.

• Interest in clinical education and continuous improvement

• Experience contributing to the development and review of learning resources.

• Excellent planning, prioritization and time management skills.

• Stays abreast of clinical nutrition and enteral feeding practices in Australia.

Required Qualifications:

• Registered Nurse Division 1 Bachelor Degree

Essential Criteria:

• Current AHPRA registration.

Highly Desirable:

• Certificate IV in Training and Assessment

• Previous sales experience or exposure to a corporate environment.

• Understanding of, or familiarity with State tender environment and community patients.

Additional Requirements:

• Must hold an active Australian Driver’s license and have the ability to travel domestically as required.

• Clear Police and Working with Children Checks.

• Must maintain own personal CPD and professional liability insurance for registration purposes.