Why this role matters

Help transform everyday diabetes care by bringing continuous glucose monitoring (CGM) and digital insights to the people who need them—virtually. You’ll be the trusted remote face for FreeStyle Libre and its digital ecosystem, spending your day on the phone and video with diabetes nurses (DSNs), GPs, clinic teams, pharmacists, and patients—educating, onboarding, and upgrading to deliver better outcomes at scale.

What you’ll do

• Drive virtual sales & patient acquisition across target ICBs/ICSs, Health Boards, and NHS Trusts, aligning to national strategy and local pathways.

• Run high‑quality outbound call blocks (cold & warm): prospecting, qualifying, booking virtual demos, and converting opportunities for the wider field sales team.

• Train patients remotely to start and confidently use FreeStyle Libre and the digital health ecosystem (e.g., LibreLink, LibreView).

• Educate HCPs virtually on AGP interpretation, LibreView reporting, and integration into routine clinical practice—helping establish Libre as the standard of care.

• Pull through formulary/guidance: identify eligible cohorts and upgrade target patients onto FreeStyle Libre to maximise adoption and retention.

• Build account partnerships: map stakeholders, tailor value to local needs, remove barriers, and create a positive prescribing environment.

• Collaborate to win: work closely with regional sales managers, territory managers, and training specialists; contribute to local account plans and national priorities.

• Manage your day like a pro: plan coverage, manage your pipeline, log calls and insights, and turn data into action.

• Own service excellence: deliver an ‘outstanding’ experience and hit agreed NPS and retention targets.

• Stay sharp: contribute market intel, participate in regional meetings (virtual; occasional in‑person if needed), and follow all quality/compliance requirements.

What you’ll bring

• Proven success in virtual/inside sales—ideally in healthcare, med‑tech, pharma, or a regulated environment.

• All‑day phone energy: confident cold caller; excellent call control, discovery, objection handling, and closing skills.

• Remote training capability: experience educating HCPs and/or patients via Teams

• Clear, credible communicator: strong virtual presentation skills; able to influence clinicians and administrative decision makers.

• Commercial focus: pipeline discipline, territory planning, and data‑driven prioritisation.

• Tech and tools: comfortable with CRM (Salesforce or similar), virtual meeting platforms, and basic data interpretation (reports/dashboards).

• Time management: plans high‑value activity blocks, meets daily call/meeting targets, and keeps admin tight and timely.

• Education: Further or higher education—business or healthcare related preferred (or equivalent experience).

Nice to have

• Familiarity with NHS pathways, ICB/ICS structures, and local health economies.

• Experience with pharmacy or dispensing doctor projects.

• Background in telesales/tele-support environments with measurable KPIs.

• Positive trend in retention/usage, accurate forecasting, and strong cross‑functional collaboration feedback.

Work setup & support

• 100% remote

• Company‑issued equipment; you provide a quiet, secure workspace and reliable broadband.

• Core hours aligned to NHS decision‑maker availability; occasional early/late blocks for clinic sessions.

• Occasional regional meetups or conferences may occur (advance notice; expenses covered).

What We Offer
Attractive compensation package that includes competitive pay and structure Bonus, as well as benefits such as

• Private Health Insurance

• Occupational Pension Scheme with an excellence contribution rate

• Bonus Target

• Life assurance

• Career Development

• Growing business plus access to many more benefits

Equal opportunity

We value diverse backgrounds and perspectives. If you don’t meet every requirement but have relevant strengths in virtual sales, remote training, and healthcare engagement, we’d still love to hear from you.