IT Business Relationship Director
Abbott
IT, Customer Service
Shanghai, China
Posted on Feb 14, 2026
MISSION STATEMENT OF THE POSITION
The position is the main vehicle to:
- Understand business strategies (functional & geographic), current and future required business capabilities. Identifying gaps and opportunities for value creation. (3-5yrs)
- Understand market/technology trends.
- Development of roadmaps containing sequencing of IT solution to facilitate the achievement of the business strategies. (3-5yrs)
- Identify standardization of processes and support solutions.
- Work with the business function/geography and IT Corporate functions to develop the different project business cases and value realization processes.
- Facilitate the understanding and support the buy in of the Functional Roadmap to the key stakeholders in the function/geography.
- Asses, align, filter and propose the country requirements to the regional forums in agreement with the functional/geographic VPs.
- Ensure proper and regular communication of the status of solutions and services for the specific function/geography.
- Identify and control IT functional/geography costs
- Assess with the support of Security Officer organization and 3rd parties the current and future risk profile of the function/geography.
- Ensure that organization has the capabilities and resources required to support the specific business function/geography.
- Foster required behaviours within IT communities
- Ensure execution of management routines
MAIN OUTPUTS AND RESPONSIBILITIES
OUTPUTS AND RESPONSIBILITIES
1. General
- Builds, owns and nurtures strong relationships and provide value-added communications with Vice Presidents/Directors and their key direct reports.
- Works with senior business management to align and understand business strategies and develop plans for each business function/geography, and how IT Strategy supports that.
- Works with senior business management on the IT Strategy to assess and establish priorities on global/regional/local initiatives.
- Works with senior business management to identify critical vs. nice to have functionality to allow re use of existing solutions, process alignment and lower time to market.
- Enables IT to know technological expectations from Business side.
- Allows communications flow among IT and Business. (Costs/Projects/New Demand/Services/Audits/Risks)
- Aligns with BTS Delivery lead in region to understand delivery capacity and collaborate for best use of external IT vendors.
- Identify and manage IT Total Cost of Ownership for the specific Function/Geography
- Identify and manage IT current and future Function/Geography IT Risk Profile
2 Responsibilities
Responsible (Fulfills the task independently)
- Has relationship with internal technology teams.
- Identifies opportunities for operational efficiency.
- Service Level Agreement (SLA) negotiations.
- Manage all business IT demand in a consolidated manner.
- Lead the development of a comprehensive portfolio of IT investments for the business area and ensures alignment and integration into the enterprise IT strategy and Project Portfolio Management.
- Actively detect and manage business process improvement & standardization and decision making support requirements.
- Ensure proper methodology is in place for improving quality and speed in understanding business requirements.
- Identify and agree with Corporate IT the use of niche vendors (Digital/BI/Analytics)
Accountable (Fulfills the task by coordinating others efforts)
- Overall solution delivery (project progress).
- Project issue resolution.
- Provides initial project estimates for cost-benefit analysis.
- Supports projects towards desired technology strategies.
- Release versioning prioritization according to business needs.
Consultant (Advises on the task)
- Participates in technology aspects of business-sponsored.
- Evaluate project objectives.
- Project prioritization.
- New business initiative analysis.
- New value added IT proposals for Business.
- Capture value added opportunities in Business Function/Geography to handle them with technology.
- Actively promote business process improvement and sustainability in alignment with enabling IT capabilities.
Informed (Is advised on the task)
- Gains understanding of business strategies.
- Stays abreast of industry trends in the business and technology.
3 Project Portfolio – Demand Management
- Works with senior business managers to assess and establish priorities on business IT initiatives, thought strong Demand Management council and governance.
- Upload and track initiatives on SPM tool throughout demand management process.
- Analyze business Country Project Portfolios ensuring alignment with Global / Regional Strategy.
- Challenge and improve alignment of the business requirements with the regional or global template that will be delivered by the Demand Management Process.
4 Budgeting Management
- Ensure consistency and accuracy of reported budget numbers.
- Ensure accomplishment of planned budgets.
- Monthly IT Budget follow up.
5 Execution
- Ensure appropriate communication of project progress, changes, next steps and milestones to the Function/Geography and the BRM community/Corporate IT.
- Propose the appropriate changes for BRM IT Organization in line with the performance and advance planning reviews to country IT Directors.
- Ensure understanding of proper best practices, standards and guidelines that apply to the business.
- Assist the business during the tracking of benefits after projects implementation.
- Work collaboratively with the Corporate IT Solution Delivery organization to ensure alignment of IT demand and supply for the business areas and oversee the delivery of related IT initiatives.
- Responsible in front of the business function/geography for project delivery.
- Responsible for accomplishing the project objectives within the constraints of the project. Responsible for the outcome (success or failure) of the project.
- Involved with the planning, controlling and monitoring, and also managing and directing the assigned project resources to best meet project objectives.
- Controls and monitors “triple constraints”—project scope, time and cost (quality also) — in managing competing project requirements.
- Collects metrics data (such as baseline, actual values for costs, schedule, work in progress, and work completed) & reports on project progress and other project specific information to stakeholders.
- Responsible for identifying, monitoring, and responding to risk, issues and dependencies.
- Manage project deliverables in line with the project plan.
- Work closely with users to ensure the project meets business needs.
- Resolve cross-functional opportunities at project level
6 Strategic Focus – Assigned Business Area
- Ensures business function/geography priorities are communicated to IT community.
- Enable Communication of IT function/geography Strategies to business executives.
- Provides strategic consultancy support to assigned customers in filtering, defining or designing business processes and requirements.
- Researches and identifies enabling solutions, best practices and technologies to proactively address customer requirements, in alignment with IS regional directives.
7. Control
- Examine monthly reporting ensuring justification of deviations and providing feedback to functional stakeholders.