What You Will Do

Drive Digital Implementations

• Install and configure software packages and cloud solutions at healthcare sites.
• Ensure full compatibility with local IT systems and define user access rights.
• Train clinicians, nurses, and IT teams on software, cloud tools, and ADC products.
• Act as the single point of contact for all software-related questions.

Provide Field Support & Continuous Improvement

• Conduct on-site visits: proactive follow-up, maintenance, troubleshooting, and user support.
• Identify technical obstacles and co‑implement improvement and mitigation plans.
• Translate local challenges and customer service insights into actionable recommendations for internal teams and global evaluation.

Support Commercial Growth

• Collaborate with Account Managers to achieve sales targets within your assigned region.
• Ensure the digital ecosystem is fully embedded in each healthcare institution to drive adoption, patient acquisition, and retention.
• Act as a key liaison with EMR systems and digital health partners to optimize data exchange.

Bridge Teams & Customer Experience

• Connect healthcare institutions, 3rd‑party support teams, Sales, Marketing, and Customer Service.
• Feed structured field and user feedback into continuous-improvement loops.

What You Bring

• Bachelor’s/Master’s in technical, IT, engineering, or commercial fields, or equivalent experience.
• 4+ years with high‑value technical solutions; healthcare experience is an asset.
• Experience interacting with clinicians, IT teams, and senior stakeholders.
• Knowledge of networking protocols, cloud solutions, databases; MS Office proficiency.
• Fluent in Dutch and English.
• Strong communication, problem-solving, and presentation skills.
• Proactive, independent, adaptable, and collaborative, with interest in sales and business development.

What We Offer

• A dynamic, field‑based role where technology meets purpose.
• The chance to directly influence digital health adoption and patient experience.
• A supportive team and opportunities to grow within the digital health space.

Equal Opportunity Statement (Netherlands)