JOB DESCRIPTION:

Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

An exciting opportunity has arisen for an enthusiastic and passionate Customer Service Representative / Data Entry Specialist to join Abbott Medical in a full-time, permanent position.

Responsibilities:

• Processing customer sales and service inquiries received by phone, fax and e-mail.

• Processing direct sales and consignment orders.

• Pursuing backorders for direct customers.

• Manipulating and understand Excel reports.

• Processing third party inventory orders as well as input of stock on inventory database.

• Receiving and handling customer complaints, stock returns, credits and PER’s.

• Maintaining accurate consignment records for both customers and field staff and minimizing write off by stock rotation.

• Co-ordination and completion of field consignment stocktakes.

• Co-ordination and maintenance of inventory control activities ensuring that stock is purchased at the correct price, quantity and delivered by the due date.

• Provide input to maintain Quality Systems.

• Adhere to regulatory procedures in order to maintain ISO compliance.

• Work in conjunction with the warehouse team.

• Liaise with finance to regarding payments.

• Communicate with administration team regarding new patient / doctor set up.

• Preparing and updating reports on slow moving stock, expired stock, consignment holdings and backorders.

• Freight charges on invoices.

• Monitor and follow-up TBA’s.

• Maintain Customer Service filing systems.

Requirements:

• SAP experience mandatory

• Proficient at using Microsoft Office Suites ie Word, Excel, Powerpoint, MFG Pro skills advantageous.

• Previous customer service in a sales environment. Experience within the medical industry an advantage.

• Tertiary qualifications are an advantage.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Customer Service

DIVISION:

CRM Cardiac Rhythm Management

LOCATION:

Australia > Macquarie Park : 299 Lane Cove Road

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

No

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)