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Manager, Data and Sales Operations



Sales & Business Development, Operations
Mettawa, IL, USA
Posted on Sunday, June 9, 2024

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Job Description

The Manager, Data and Sales Operations sits within the Central Operations & Incentive Compensation (IC) CoE (Center of Excellence). The group is primarily tasked with maintaining and developing highly functional IC & sales operations solutions for Abbvie’s growing sales force. As a member of this team, the Sales Operations Manager will primarily focus on enterprise-wide initiatives and capabilities that span data management, tool development, and capability enhancements – all while maintaining an eye towards continuous improvement.

There is a heavy emphasis on data architecture and the way our various platforms, dashboards, and tool initiatives all source from various data warehouses. In addition to the data architecture itself, a successful candidate will also be able to help the broader Incentive Compensation organization think about data structure, how it’s accessed, and how to ensure all parties are sourcing from the same “book of truth”.

The successful candidate will act as a primary liaison between the business and BTS (Business Technology Solutions). This often requires a balancing act between technical expertise, business savvy, and stakeholder management. In order to succeed the candidate will need to be able to navigate complex business situations while consistently drawing on their technical expertise/relationships in order to ensure our end customers (the field) are thoroughly supported.

Primary Job Responsibilities:

  • Manage capabilities which enable the Business Units with information, insights, planning and execution tools to drive business strategy and customer engagement.
  • Provide oversight of data continuity governance and business rules implementation to maintain organizational alignment on key metrics that assess and measure success for the business units.
  • Continually lead process improvements and innovate for key areas of responsibility including field tools user experience and agility.
  • Lead cross functional initiatives to establish scope, timelines, deliverables, and field deployment.
  • Establish partnerships and collaboration with other in-field teams, BTS, FFE verticals, MABI and more to drive projects and capabilities across the enterprise.
  • Drive framework and vision for the foundational capabilities and underlying data components of field tools.

Focus Areas:

  • Business lead for the DSL (data semantic layer)
  • FPAT SME for data processes that support both the tools and IC
  • Liaison between BTS and the business on critical initiatives, including timing and resourcing.
  • Develop and execute long term plans aimed towards harmonizing and streamlining various enterprise wide tools that are leveraged from customer facing reps up to executive level leadership
  • Primary driver of tool enhancement, stakeholder management, and process improvement for relevant areas
  • Subject matter expertise and primary point of contact for all facets of relevant tools and processes.


    • Bachelors’ degree required, Master’s degree in Business or Science preferred
    • Experience with data architecture and large complex data ecosystems preferred but not required
    • Experience with data architecture strongly preferred along with an ability to understand complex input/output setups
    • 6+ years in analytical and/or commercial operations experience required. Demonstratable experience articulating complex technical subject matter to audiences less versed in the topic.
    • Proven track record of taking data heavy concepts from design all the way through to implementation
    • Knowledge of a variety of programs (including but not limited to, Excel, Access, PowerPoint) required

    Additional Information

    Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

    • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

    • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

    • This job is eligible to participate in our short-term incentive programs. ​

    • This job is eligible to participate in our long-term incentive programs​

    Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

    AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.