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Credit and Collection Analyst (12 months contract)



Westport, CT, USA
Posted on Tuesday, July 9, 2024

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com.

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Job Description

Credit and Collections team is responsible for credit management and customer collections for selected countries in EMEA. Credit and Collection Lead is responsible for order release, data and forms completion supporting credit limit reviews, collections, accounts receivable aging analysis, bad debt reserve data preparation, ad hoc and standard reports, customer master data updates, support and data preparation for audit.


  • Evaluate Customer Credit (Approve/Revise Credit Limits): ad-hoc and annual process
  • Review and release order (credit) in line with policy/local procedures and delegations
  • Manage customer collections: timely and accurate review of open items (debit and credit balances), contact customer according to local requirements and habits to ensure timely collection and build strong relationship, dunning procedure, manage disputes and refunds
  • Evaluate Bad Debt Provisions on a quarterly basis in-line with closing calendar.
  • Prepare AR Ledger Review for affiliate Finance Directors, including but not limited to aging analysis and actions required to ensure timely customer payments, propose solutions and request support if needed
  • Maintain Customer Master Data such as contact details and bank data, update of risk classes, check rules and direct debit information
  • Maintain appropriate documentation to support internal control requirements under regulated environment
  • Propose and implement initiatives aimed to improve efficiency and quality of the process
  • Share experience and knowledge between Affiliates to improve processes and implement ideas
  • Develop strong working relationship with the Affiliates and BPO partner, FSS Team and other stakeholders
  • Serve as the key contact relating to all Credit & Collection activities for the affiliate or cluster of affiliates
  • Operate independently within defined scope of responsibilities with minimal supervision
  • Assist in audit preparation and all other projects assigned


  • Master’s degree in Finance or Accounting or relevant work experience
  • Minimum 3 years of experience in Credit and collections area
  • Fluency (oral and written) in English and French and/or Dutch
  • Knowledge about collection tools and risk mitigations
  • Credit Analysis experience – required
  • Cash Management experience - desirable
  • Experience working with ERP system is required
  • Advanced excel skills are required
  • Strong analytical, problem solving and interpersonal and negotiation skills
  • Strong written and verbal skills enabling effective communication with all levels of management and external parties
  • Individual must be self-motivated with great follow-up skills and be able to work independently
  • Excellent stakeholder management skills are required
  • Ownership and strong drive for independent tasks execution
  • Good teamwork and collaboration skills
  • Experience in pharma industry would be an asset
  • Strong organizational skills required to coordinate and manage multiple cross divisional work process and projects
  • Demonstrated continuous improvement mindset and drive for excellence, experience with continuous improvements projects would be an asset

Additional Information

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.