Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Qualifications

JOB SUMMARY:

Allergan Aesthetics, an AbbVie company (AA) has a duty to provide training on the safe and effective, on-label use of our products. The Allergan Aesthetics Clinical Specialist (CS) is an HCP-facing role within Allergan Medical Institute® (AMI) who facilitates HCP understanding of key learnings in-clinic. The CS will have required experience in Facial Aesthetics and will be trained to a high level of competency and skill. However, a clinical background/qualification is highly recommended for this role due to the clinical content and technical aspects covered with Healthcare Professionals (HCPs).

The CS offers 1:1 in-clinic facilitation tailored to educational need and aligned to the AMI Educational Journey. The CS will guide on patient and facial assessment aligned to the MD Codes™, HArmonyCa™ and any other relevant Facilitation Programme. The CS will also cover related anatomy, ageing and aseptic non-touch technique (ANTT) plus the implementation of injection techniques covered within the relevant AMI Curriculum undertaken. Experienced in consultative patient facilitation, they assess educational need aiming to fill knowledge and skills gaps. Taking the theory learned from the AMI educational programmes, they support implementation into practice in the clinical setting on completion of relevant and/or required AMI content e.g. MD Codes™ Immersion Curriculum for HCPs. Educational needs will be specific to the individual and based on mutually agreed knowledge/skills gaps. This needs assessment determines the individualized facilitation pathway for each HCP, and in relevant markets, other in-clinic staff such as Beauty Consultants and Patient Coordinators.

The CS will facilitate learning using approved AMI, and locally relevant, educational materials with an aim to support a standardised, repeatable methodology for patient assessment and treatment planning and for injection procedures aligned to defined AMI Infinity programme curricula related to Allergan Aesthetics brands. This is segmented based on each CS passing each stage of the ‘Clinical Specialist Learner Journey’ through formal exam and skills assessment.

In addition to the above CS role activity, the Senior Clinical Specialist is responsible for training and developing more junior members of the CS team to execute on the CS role responsibilities, mentoring through best-practice and supporting AMI INT with new CS onboarding training workshops. The SCS is also responsible for supporting the AMI Team in the development and preparation of key AMI projects including materials. They are also responsible for independently organizing and executing on AMI educational events as determined by the AMI Lead and aligned to AMI_INTL_COMP_SOP_007.

KEY ACCOUNTABILITIES

• Identifies educational need and develops recommendations to enhance clinical practice in aesthetic practices through delivering a bespoke educational journey for each HCP enrolled on a Facilitation Pathway, and based on the HCP’s self-assessment of knowledge, skills, and confidence.
• Number of supported clinics/HCPs will be ~30 but aligned with Affiliate-level strategic need; HCPs will be selected through cross-functional alignment between the National Sales Manager and the AMI Lead.
• Establishes a bespoke AMI Infinity curricula-aligned Facilitation Pathway with the HCP in pursuit of supporting improved patient outcomes. Facilitation is hands-off and the HCP retains clinical judgement and responsibility for patient treatment. Focus will be Beginner and Intermediate HCPs, but other segments may require support as determined on educational need by the Area & Affiliate AMI Lead.
• Maintains a high level of service through reliable and timely follow-up after any interaction with HCPs and records all activity in VEEVA CRM to allow for KPI monitoring.
• Supports Education via AMI Digital World
• Supports training & development of more junior CS team members

Additional Information

Key Requirements

• University degree in a clinically based subject specifically medicine, nursing or dentistry but other patient-facing clinical roles may be accepted e.g. physiotherapy, clinical pharmacy

• Experience within a sales or clinical specialist role within the pharmaceutical and/or medical device industry and ideally in aesthetics

• Experienced in facilitation/training/coaching including event management, preparation and delivery of workshops and other training solutions

• Ability to drive a motor vehicle with a valid driver’s license.

And two or more of the following:

• Fluent business English ideal but not essential

• Metrics-driven mindset with experience of tracking activity in a CRM tool

• Intermediate skills in Microsoft Word, Excel, and Outlook

• Advanced skills in PowerPoint.

Other Requirements:

• Travel: 75% of the time, locally, nationally, and potentially internationally including overnight travel; some weekend work may be required periodically.

• Exhibits leadership qualities consistent with AbbVie’s Ways We Work culture.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

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