Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The Complaint Vigilance Specialist I supports patient safety and product quality by performing intake, assessment and documentation of product complaints and vigilance cases. This role ensures that all complaints and safety-relevant information are captured accurately, processed in compliance with applicable procedures and regulations, and routed to the appropriate quality and pharmacovigilance teams for evaluation and follow up

Responsibilities

• Perform accurate intake and documentation of product quality complaints and vigilance cases using approved questionnaires and tools.
• Identify product complaints linked to adverse events, medication errors or special situations and route them to the appropriate quality and safety teams
• Enter, update and maintain complete and compliant data in designated complaint and safety systems
• Support initial triage and classification of complaints and create related subcases or tasks as required
• Work with cross‑functional partners to obtain missing information and ensure timely follow up on cases
• Perform routine governance checks to confirm required complaint and vigilance records are created and processed correctly.
• Participate in required training to stay current on products, complaint intake standards and relevant systems.

Qualifications

• Bachelor’s Degree strongly preferred; preferably in the life sciences, pharmacy, nursing, or other scientific background
• Prior experience in pharmacovigilance, product quality complaints, medical information, call centers, or other regulated healthcare environments is preferred
• Strong attention to detail and data accuracy, with the ability to follow complex procedures and documentation standards.
• Good written and verbal communication skills; able to ask clarifying questions to obtain complete case information
• Ability to work effectively in a team environment, manage multiple cases simultaneously, and meet timelines in a highly regulated setting
• Proficiency with computer systems, databases and standard office applications; experience with safety or complaint management systems is an advantage
• Solid written/verbal communication and organizational skills.

Additional Information

At AbbVie, we are committed to cultivating a workplace culture that promotes inclusion, diversity, and personal growth. We recognize that our collective success is based on the individual well-being of our employees, which is why we have designed a benefits package that considers every aspect of their lives.

• Enhanced Health and Wellness Coverage: Our administrative staff enjoys comprehensive medical and dental insurance, ensuring peace of mind for you and your loved ones.
• Extended Vacation: We believe in the balance between work and personal life for our administrative team. That’s why we offer additional vacation days, beyond legal requirements.
• Flexible Hybrid Work Model: For eligible positions within our administrative staff, we have adopted a hybrid work scheme allowing the convenience of working from home two days a week.
• Life Insurance: Secure your family’s future with our life insurance policy.
• Employee Assistance Program (EAP): Access professional support with our comprehensive EAP, offering psychological, legal, and financial counseling.
• On-Site Health Services: Benefit from the convenience of having a company doctor and physical therapy services, demonstrating our commitment to your health and well-being.
• Community and Social Engagement: Make a difference with a paid volunteer day, allowing you to contribute to the community during company working hours.
• Special Leave Benefits: Celebrate your life achievements with extra leave days for marriage and enjoy your birthday with a day off.
• Employee Stock Purchase Plan: Participate in our company's success by purchasing shares at a special price exclusive to employees.
• Transportation and Meals subsidized.
• Solidary Association: Join a community focused on mutual help and enjoy the benefits that come with being a member.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html