Customer Service Representative
Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies for Diversity lists.
Intelligent Citizen Services Contact Center Agent
The Intelligent Citizen Services Associate will leverage call center experience, customer service skills, problem solving and attention to detail to deliver a positive customer experience. The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results.
Interact face to face live with walk in clients
Research and resolve member questions and issues using multiple online tools and systems
Track and monitor the status for open request using multiple online tools and systems
Document all work including completed tasks and notes in an online CRM tool
Review and analyze member paperwork, forms, and activity within multiple online tools and systems
Conduct outreach via phone and online to Health Connector members to gather additional information or provide issue resolution status
Collaborate with internal teams to research and resolve issues for Health Connector members
Collaborate with external third party teams to resolve issues for Health Connector members
Answer member questions as needed
Answer incoming phone calls, chats, and or emails
Reliable internet access sufficient to handle calls received via the internet
Quiet and private remote work location for training
Location: This is not a virtual or remote role. The role is located in an office in Boston, Massachusetts
Hours & Shifts:
This project operates in 8 hour shifts 9:00 AM- 5:00 PM EST Monday - Friday
Training is 9:00 AM – 5:30 PM EST for 3 weeks.