SAP Basis Consultant (Digital Customer Engagement) - 5171033
Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
Initiates digital service kick off for customers
Ensures periodic service reviews to track the service quality across a range of customers
Contributes to onboarding transitioning customers to SAP ENTERPRISE CLOUD SERVICES
Orchestrates the overall service project delivery according to planned scope, budget, and milestones
Supports in de escalations of critical customer situations
Supports critical customer situations in conjunction with Major Incident Management MIM , SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable activities
Customer Engagement Manager is expected to manage customers.
Please note that this role focuses more on the customer side rather than technical.