Internship details

Period: 4 – 6 months

Hours per week: 32 - 40

Location: Hybrid (ITO office, Amsterdam and work from home)

Start date: September 2024

The work

Hi (potential) master student! You will intern within the Service team, Accenture Song. You will work side by side with management consultants, strategy consultants, product designers, business designers, creative technologists, and more to deliver people-centric experiences that generate value for our clients. This allows you to experience what working as a consultant is like while having the option to write your thesis.

• Team: The Service Group within Accenture focuses on the Customer Service domain at clients - so specifically the customer-facing part of companies. Our group consists of 20 committed people specializing in strategy & management consulting, ranging from analysts to directors.

• Daily Tasks: As an intern within the Service Team, your job consists of two main aspects: Writing your thesis on a topic within the field of Customer Service, and; Gaining experience as a consultant. The following can be expected:

- Conducting research within the Service domain;

- Writing your thesis with the support of dedicated people in the Service Team;

- Get the opportunity to present your results to our team and others within the organization at fixed times;

- Gain experience as a consultant within Accenture.

• Research: We support research topics that connect to the following domains, among others:

- Digital Commerce: anything related to the transition to online sales, both B2C and B2B

- Customer Platforms: anything related to enabling businesses to interact with and manage their customers moving towards an omnichannel perspective

- Service Transformation: anything related to the way a business delivers its services and customer support to better meet needs and expectations

Interested? If you are interested, please provide us with a motivational letter where you propose a research topic. You can upload your motivation letter together with your resume in our Workday system.

Song Talent Factory (STF) As part of your internship, you will also take part in Song Talent Factory. This program will be leading you through your path at Accenture Song and will provide additional engagements/activities/projects to enhance your intern experience.

Being part of the Song Talent Factory, you will:

• Get professional guidance on finding the next step in your career;

• Get expert support on your thesis topic while leveraging all Accenture resources;

• Be part of one Song program where you are required to collaborate with other interns at Accenture Song from our different offerings (Commerce, Design & Digital Product Creation, Marketing and Customer Service);

• Work on a large internship long consulting project together with your STF group. This will allow you to not just get a glimpse of one of the four capabilities, but you will really get to see everything Accenture Song has to offer;

• Be part of the Accenture Song community through companywide and intern specific engagement events;

• Enjoy the wide variety of training opportunities.

From building an app for coffee catch-ups to dinners after work, the Song Talent Factory will make your experience at Accenture Song even more enjoyable!

Who we are
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product, and experience design; technology and experience platforms; creative, media and marketing strategy and campaign, content and channel orchestration. Join us and bring to life bold ideas with the biggest impact through the unlimited potential of creativity, technology, and intelligence. Visit us at: www.accenture.com/song.

Song is one of five services that make up one Accenture – the others are Strategy & Consulting, Technology, Operations, and Industry X.

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